Karl Willard work email
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Karl Willard personal email
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Senior professional experienced in leading business functions requiring expertise in strategy and planning, business management, operations, risk mitigation, software development, project management, business analysis, quality assurance, business production support, business process engineering, administration, customer disclosure and communication, product development and implementation, information security, vendor management, efficiencies, customer experience, product management, vendor management.Other specialties include: Acquisitions, ATM banking, billing, budgeting, business management, cash management, consolidations, conversions, customer accommodations, development, finance, front office, leadership, management reporting, mergers, organizational skills, personnel, positioning, pricing, process engineering, procurement, product management, project management, quality control, relationship management, risk management, scheduling, software development, staffing, systems development, training, vendor management
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Senior Vice President - Service Delivery, Specialty Products, Customer ExperienceWells Fargo Dec 2012 - Aug 2022San Francisco, California, UsAdded responsibilities include: Manage program office that is accountable for identifying opportunities to more efficiently deliver deposits and payments products and services to customers interacting with the bank, eliminate redundant and inconsistent customer experiences, and implement improved processes that may impact customer experience.Responsible at the enterprise level through a matrixed organizational structure for Product Management of Consumer & Business Deposit Fee Based Services including all aspects of the consumer check program, bank official checks, travelers checks, safe deposit boxes, bank by mail, and former club programs. Responsible for product revenue, pricing, marketing, delivery, fulfillment coordination and design, management reporting, tier one vendor ownership, negotiations, and program process design and enhancements. -
Senior Vice President - Product Delivery, Deposits Lines Of BusinessWells Fargo Sep 2005 - Dec 2012San Francisco, California, UsAdded responsibilities include: For the Deposits Line of Business, managed all project management, product delivery, process engineering, production support, quality assurance testing, merger and integration, vendor management, information security, product consolidations and conversions, repricing, communication, and disclosure activities for the Consumer & Business Deposits lines of business. Was responsible for business architecture and the business connection to technology and the related architecture. Maintained relationships with senior leaders in key organizations including operations, technology, service delivery, and sales channels to develop deliberate, proactive, and strategic change management across all aspects of the matrixed business model. Managed Fee Based Services. -
Vice President - Project Management, Deposits Lines Of BusinessWells Fargo Dec 2001 - Aug 2005San Francisco, California, UsResponsible for all software development and process engineering projects and project budgets for the Consumer Deposits line of business; responsible for project management, user testing, partner coordination and implementation; managed product delivery and functional implementation; managed ongoing product alignment initiatives including product retirement and consolidations; responsible for coordination of annual deposit repricing activities including opportunity identification, product management and regional banking coordination and customer communication; managed process, technology and reporting components of consumer check printing program; managed relationships with technology and operations groups. -
Program Manager - Deposit Risk ManagementWells Fargo Jun 2000 - Dec 2001San Francisco, California, UsProject Management Manager; individually and through subordinates, responsible for Deposit Risk Management incremental projects according to corporate and PMI standards including individual projects associated with systems development and process improvement; managed cross organizational and strategic efforts to address needs in Deposit Risk Management and Regional Banking; managed numerous initiatives in support of corporate goal to reduce bank operating losses by 50%. -
Project Manager - Enterprise PmoWells Fargo Apr 1997 - Jun 2000San Francisco, California, UsManaged a portfolio of software development projects focused primarily on Wholesale Banking, Treasury Management services, and related merger and integration activities. -
Regional Operations Manager - Vice PresidentWells Fargo Aug 1995 - Mar 1997San Francisco, California, UsManaged regional operations teams supporting Texas banks for wire transfer, ACH origination, treasury management, information reporting, account analysis, correspondent banking, savings bonds, currency transaction reporting, Reg. E, ATM & debit card, ATM reconcilement, ATM procurement and deployment for 220 new units; led introduction of debit card in seventeen banks statewide, introduction of basic treasury management products statewide, EFT & Electronic Banking conversions, and consolidations and mergers of fourteen new acquisitions for responsible areas; responsible for relationship management with national account representatives at EDS/HP for EFT, ATM & deposit platform for treasury management support. -
Advisory Board Member - Digital AcceleratorSouthern Methodist University Oct 2016 - Dec 2017Dallas, Tx, UsThe SMU Digital Accelerator prepares working professionals with the latest digital strategies and tools to stay ahead of the competition. -
Branch Manager - AvpNorwest Bank May 1994 - Aug 1995Managed $40 million consumer branch and staff of 15; built strong presence in consumer banking in central sections of city; more than doubled loan portfolio at branch and significantly increased deposits; implemented new front office sales culture and moved non-sales functions to operations; consistently maintained top 10% in branch sales measurements state-wide; received state-wide Service Excellence Award for success of branch sales efforts.
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Branch Operations Manager - AvpFirst National Bank Of West Texas Feb 1990 - May 1994Supervised 22 branch employees; called on current and potential customers; planned employee development and training; administered and maintained customer service program for branch; worked as consumer lender.
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Drive Through Banking ManagerFirst National Bank Of West Texas Sep 1988 - Feb 1990Managed 22 lane drive through facility staffed by 25 FTE including teller, cash vault and proof functions; assisted with customer development; managed 20% staff reduction and associated scheduling.
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Vault Supervisor, Vault Teller, Consumer Teller, Clerk PositionsFirst National Bank Of West Texas Mar 1984 - Sep 1988Processed inter-bank documents; delivered inter-bank correspondence; processed transactions for customers, tellers, businesses, and correspondent banks; serviced and balanced ATMs.
Karl Willard Skills
Karl Willard Education Details
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Smu Cox School Of BusinessExecutive Mba -
Texas Tech UniversityPractical Community Banking Program -
Texas Tech UniversityManagement -
Bovina Public SchoolsDiploma
Frequently Asked Questions about Karl Willard
What is Karl Willard's role at the current company?
Karl Willard's current role is Proven leader with progressing responsibilities.
What is Karl Willard's email address?
Karl Willard's email address is ka****@****rgo.com
What schools did Karl Willard attend?
Karl Willard attended Smu Cox School Of Business, Texas Tech University, Texas Tech University, Bovina Public Schools.
What skills is Karl Willard known for?
Karl Willard has skills like Vendor Management, Strategy, Process Improvement, Program Management, Management, Risk Management, Banking, Financial Analysis, Budgets, Cross Functional Team Leadership, Analysis, Product Management.
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