Karl Williamson Email & Phone Number

Morgantown, West Virginia, United States

Morgantown, West Virginia

• Served as a liaison between WVURC Information Technology and the functional clients and business units clients listening to customer issues, enabling change within an enterprise by identifying business problems or opportunities, eliciting requirements, defining stakeholder needs, collaborating with colleagues on designing and recommending a solution, testing and implementing the solution, and monitoring the resulting product to deliver stakeholder value.• Lead multi-disciplinary Agile Team to gather requirements, design, develop and launch a remote inspection tool.

• Drove multiple development projects simultaneously with focus on contributing to company’s nearly $1B revenue• Eliminated product release delays and ensured on-time deliveries using MS Project by planning market release targets through contact management and prompt dissemination of program information to stakeholders• Grew industry market share through roll out of new and more efficient products• Evaluated budgeting and mitigation of project operation and reducing costs 50% by streamlining product components and increasing performance more than 50%.• Coordinated development team efforts related to maintenance of shipping products, including response management, resource management, status reporting, technical hand-off of products, and detailed product knowledge to conduct product training

Meredith, Nh

• Supervised multiple countrywide teams of more than 12 remote technical support personnel tasked with troubleshooting, repair, and operation of EFI digital inkjet printing equipment• Reduced overhead costs and increased productivity by streamlining counter-productive resources• Increased customer satisfaction to over 95% and reduced field service costs• Decreased deployment of field service by creating an online support reference guide empowering technical support and field service engineers enabling team members to share and contribute information, grow knowledge base, and achieve faster resolution of issues• Maximized efficiency by tracking and updating open service issues, seeking solutions, and driving open issues to closure using multiple service tools such as CRM software and web-based support tools

Durham, Nh

• Delivered technical sales support and Product Management to a team of 25 worldwide Sales managers. Leveraged extensive knowledge of complex machinery to contribute to $1B in annual company revenue• Exceeded customers’ special requirements by developing new initiatives and improving product design• Drove business and increased market share by providing to the Sales team product support and creating marketing materials• Closed deals by performing production analysis comparison for customers using company equipment vs existing equipment to demonstrate product efficiency and dramatically increasing productivity and reducing customer costs• Delivered hands-on demonstrations of production products to customers, resulting in improved customer knowledge and confidence in product• Developed and implemented long-term goals and objectives, achieving successful outcome of workflow program

Durham, Nh

• Produced companywide training guide and programs for each new employee to increase employee knowledge of company products• Established Print Production Department with workflow software, hardware, and complete imaging system, providing venue for customers to introduce and experience array of products in training environment• Performed on-site quality analysis and product acceptance on each installation, identifying and resolving print quality issues during start-up and disseminating information back to engineering in order to make improvements on design• Reduced customer waste and improved profit by developing production workflow training program which was delivered to customers on-site

Bs, Imaging And Photgraphic Technology

Ms, Printing Technology