Nurse Case Manager Supervisor
Lead Nurse Case Management team through mentorship, coaching, and ongoing trainingConduct annual reviews of direct report performance and goal attainmentCoordinate staff scheduling as needed for coverage, timesheet audits and approvalsWork with team members to develop best practices for individual and team productivityDevelop and maintain procedure and workflows that promote clinic initiatives and lead to better patient outcomesPerform chart audits monthly, assess case volume, and acuity to maintain direct reports’ productivityMonitor and assign internal and external referrals to team membersWork closely with Director of Case Management onboard newemployees by screening, interviewing, and selecting staff consistent with defined qualificationsIn partnership with Director of Case Management set realistic, clearly defined staff performance expectations and accountabilityLead team members by setting example of model behavior and demonstrating self-accountabilityReport to the Director of Case Management any deviation in accepted practices and/or behavior that may result in compromised patient care or department work product