Karla Bishop Email & Phone Number

Bloomington, Indiana, United States

Customer Success Manager | 2021 – PresentApplication Support Analyst III | 2010 – 2021iQCX Programmer & Delivery Consultant | 2007 – 2010• Ensure client needs are addressed during onboarding. Proactively solve potential problems to advocate for client.• Guide self-sufficient clients in applying workflow rules and automation best practices to manage processing and GDS errors, demonstrate how maintenance improvements affect overall processing and back-office data accuracy.• Triage support cases for employees providing further assistance when resources are unavailable to ensure timely resolution.• Promote Independent Problem-Solving through research and guidance to Identify knowledge gaps, provide targeted review to foster self-sufficiency and critical thinking.• Manage client escalations to determine cause, provide solutions for client satisfaction and prevention recommendations.• Collaborate with technical teams for integration of new applications and features from a client’s perspective.

Raleigh, Nc

Operations Technology Specialist and Cornerstone Systems Administrator – Raleigh, NCAccount Services and Technical Support Agent – Raleigh, NC• Developed custom scripts and automation processes to enhance operations and communication.• Programmed file finishing automation, quickly achieving full agent adoption, which significantly reduced agent debt memos, improved phone queue management, and enhanced customer service. Leading to precise staffing benchmarks and enabled the agency to onboard new clients without additional hires.• Successfully trained skilled candidates as Corporate Tavel agents on the Apollo GDS system.• Ability to understand both the technical and operational aspects of the travel industry, enabling me to provide comprehensive solutions that addressed a wide range of client needs and ensure back-office reporting accuracy.

Raleigh, North Carolina, United States

After Hours Services Manager – Raleigh, NCMobile Enhancement Team Member - Fargo, NDCorporate Travel Agent - Dickinson, ND• Managed satellite office startup selecting skilled agents to ensure exceptional after-hours services globally.• Assessed and provided solutions for underperforming corporate travel offices and call centers. • Specialized in leading agents through new processes, boosting productivity, customer service, and employee satisfaction.• Experience with multiple Global Distribution System (GDS) platforms specializing in Apollo.• Company Ambassador to promote company values and services with potential employees and clients.