Karla Bordon Email & Phone Number

Metro Manila

At Talkpush, the Customer Success Manager is a core part of the organization, whose focus is maximizing value, providing strategic consulting and software implementation support to some of the world's largest employers in the BPO industry such as Concentrix, iQor, TaskUs, Inspiro, Adecco, Infosys, and more.As a CSM, I constantly look for ways on how to improve the overall success of the client relationships by owning and managing the customer accounts, exceeding key performance goals associated with the ROI and product adoption as well as managing all account risks and escalations.

- Handled high-value, top-brand clients like SM Mart Inc., Robinsons Retail Holdings Inc., Google, Sitel, Zuellig Pharma, Lazada, Shopee, etc.- Oversaw on-boarding, training, and renewal of clients- Ensured any issues raised or queries sent were resolved within stipulated SLA- Determined areas of growth and profitability in the client portfolio- Collaborated with marketing, product and senior management teams in order to achieve stakeholder success goals- Project Management Responsibilities- Created internal reporting tools to measure customer success- Planned and executed process improvement initiatives