Karla C. Email & Phone Number

Oakland, CA, US

San Francisco, California

San Francisco Bay Area

• Managed a remote team of writers who covered various pop culture topics, from anime to gaming
• Researched and wrote articles on popular entertainment properties
• Edited and provided feedback on articles submitted to our site
• Trained junior writers on SEO and other best practices for writing on the web
• Recruited high-quality, diverse writers to the program to increase the quality of coverage and better represent our multicultural audience
• Updated and maintained communication materials, training documents, and program writing guidelines

San Francisco Bay Area

• Researched and wrote editorials, lists, and reviews on gaming, television, and nerd culture

San Francisco Bay Area

• Managed and evaluated a team of editors responsible for selecting and editing user-generated articles for publication on our sites
• Developed and maintained content quality standards for our network of sites
• Edited and developed online content on a wide variety of topics, from education to gaming, by conducting original research, commissioning images, fact-checking, formatting, and proofreading articles to improve reader.
• Responded to author inquiries, concerns, and suggestions via email
• Created and updated training materials
• Interviewed and trained new hires

San Francisco Bay Area

• Moderated low-quality content that did not comply with our policies to prevent search engine trust from being negatively impacted
• Assessed the quality of user-generated articles across the site to improve our automated processes and create a standardized rating system for author submissions
• Edited content that fell short of our publishing standards

San Francisco Bay Area

• Provided one­-on-­one tutoring for undergraduates to improve English composition skills
• Taught time management and study skills to improve academic performance
• Evaluated reading level of students and created individualized improvement plans

San Francisco Bay Area

• Helped high school, undergraduate, and graduate ELLs improve their English conversation and writing skills through one-on-one sessions and group activities
• Assisted undergraduate students in their housing search
• Showed students how to navigate around the Bay Area
• Helped students acclimate to life in America
• Led field trips and assisted with art projects

• Wrote, posted, and promoted video game reviews, editorials, and news updates

Albany, CA

• Interviewed, trained, and developed employees
• Modeled and provided excellent customer service
• Created daily work lists to ensure all operational tasks were completed in a timely manner
• Ordered and received merchandise to keep shelves stocked and customers happy
• Assisted in writing the weekly schedule to maintain adequate coverage
• Managed store inventory and pricing and corrected any errors found

Union City, CA

• Prepared and gave employee performance reviews
• Modeled and maintained excellent customer service in a fast-paced environment
• Created action plans to increase sales and reduce shrink
• Maintained open communication with vendors
• Coached and counseled team members

Bachelor’S Degree, Writing And Literature

Creative Director of Humble Pie, a literary journal. Graduated with highest distinction. Teaching Assistant for Literary Theory.

Bachelor Of Arts (B.A.) - Completed 57 Units, Screenwriting

Also studied copywriting.

Associate Of Arts (A.A.), English Language And Literature, General

Academic Honors List, Creative Writing Certificate.