Karla C. Email & Phone Number

Oakland, Ca, Us

San Francisco, California

San Francisco Bay Area

• Managed a remote team of writers who covered various pop culture topics, from anime to gaming• Researched and wrote articles on popular entertainment properties• Edited and provided feedback on articles submitted to our site• Trained junior writers on SEO and other best practices for writing on the web• Recruited high-quality, diverse writers to the program to increase the quality of coverage and better represent our multicultural audience• Updated and maintained communication materials, training documents, and program writing guidelines• Generated original and competitively researched story ideas • Solicited and evaluated pitches from our writers• Planned and assigned articles based on research, current trends, and upcoming releases• Analyzed performance of content across the site and refined content strategy, as needed, to bring in more traffic and drive engagement• Spearheaded a quality control process and feedback system for editorial content• Coordinated site's anime coverage

San Francisco Bay Area

• Researched and wrote editorials, lists, and reviews on gaming, television, and nerd culture

San Francisco Bay Area

• Managed and evaluated a team of editors responsible for selecting and editing user-generated articles for publication on our sites• Developed and maintained content quality standards for our network of sites• Edited and developed online content on a wide variety of topics, from education to gaming, by conducting original research, commissioning images, fact-checking, formatting, and proofreading articles to improve reader satisfaction and search rankings• Responded to author inquiries, concerns, and suggestions via email• Created and updated training materials• Interviewed and trained new hires• Managed social media pages of our education and hobby sites

San Francisco Bay Area

• Moderated low-quality content that did not comply with our policies to prevent search engine trust from being negatively impacted• Assessed the quality of user-generated articles across the site to improve our automated processes and create a standardized rating system for author submissions• Edited content that fell short of our publishing standards

San Francisco Bay Area

• Provided one­-on-­one tutoring for undergraduates to improve English composition skills• Taught time management and study skills to improve academic performance• Evaluated reading level of students and created individualized improvement plans

San Francisco Bay Area

• Helped high school, undergraduate, and graduate ELLs improve their English conversation and writing skills through one-on-one sessions and group activities• Assisted undergraduate students in their housing search• Showed students how to navigate around the Bay Area• Helped students acclimate to life in America• Led field trips and assisted with art projects

• Wrote, posted, and promoted video game reviews, editorials, and news updates

Albany, Ca

• Interviewed, trained, and developed employees• Modeled and provided excellent customer service• Created daily work lists to ensure all operational tasks were completed in a timely manner• Ordered and received merchandise to keep shelves stocked and customers happy• Assisted in writing the weekly schedule to maintain adequate coverage• Managed store inventory and pricing and corrected any errors found

Union City, Ca

• Prepared and gave employee performance reviews • Modeled and maintained excellent customer service in a fast-paced environment• Created action plans to increase sales and reduce shrink• Maintained open communication with vendors• Coached and counseled team members

Bachelor’S Degree, Writing And Literature

Creative Director of Humble Pie, a literary journal. Graduated with highest distinction. Teaching Assistant for Literary Theory.

Bachelor Of Arts (B.A.) - Completed 57 Units, Screenwriting

Also studied copywriting.

Associate Of Arts (A.A.), English Language And Literature, General

Academic Honors List, Creative Writing Certificate.