Karla Cetina Email & Phone Number

- Data input and validation for new user creation and class creation.- Support inquiries and aim to resolve them within the day.- Troubleshoot and resolve technical issues within the team's scope.- Process bug reports to the tech team.- Creation, edition, and updates of help center articles to educate clients on the platform features and usage.- Ensure clients reach the maximum value of the product by utilizing its full potential.- Proactively coach and support… Show more - Data input and validation for new user creation and class creation.- Support inquiries and aim to resolve them within the day.- Troubleshoot and resolve technical issues within the team's scope.- Process bug reports to the tech team.- Creation, edition, and updates of help center articles to educate clients on the platform features and usage.- Ensure clients reach the maximum value of the product by utilizing its full potential.- Proactively coach and support individual users based on data and usage metrics.- Collaboration with the Customer Success team and wider commercial organization to enable the best customer journey. - Document customer feedback in order to act as the liaison between them and the organization to improve our product.- Marketing comms translation and edition targeting Latin America users.- User Introductory training for platform usage. Show less

- Deliver user activation trainings (English and Spanish) with a focus on showcasing platform features, tools, and functionalities, tailored to the specific needs of educators and learners.- Address questions, and concerns during training sessions, fostering a supportive learning environment.- Continually improve and update training materials to align with platform updates.- Work closely with the Customer Success team to identify potential challenges faced by users and proactively… Show more - Deliver user activation trainings (English and Spanish) with a focus on showcasing platform features, tools, and functionalities, tailored to the specific needs of educators and learners.- Address questions, and concerns during training sessions, fostering a supportive learning environment.- Continually improve and update training materials to align with platform updates.- Work closely with the Customer Success team to identify potential challenges faced by users and proactively address them during training sessions.- Contribute to the overall success of the user activation process by ensuring teachers and students were confident and proficient in using the platform's tools for their educational needs.- Maintain accurate records of training sessions, attendee participation, and training outcomes for reporting purposes. Show less

- English Tutor

Monterrey Y Alrededores, México

- Purchase Order Creation- Order Follow-up and Tracking- Documentation and Record Keeping for auditing purposes.- Invoicing and Billing- Customer Communication- Personnel Coordination and Control of Active Projects.

Monterrey Area, Mexico

- Employee Onboarding and Orientation- Performance Management- Compensation and Benefits- Policy and Procedures Development and Compliance- Employee records compilation- HR Administration

Monterrey Area, Mexico

- Data entry and analysis.- Report generation fitted to client-specific needs.- Identification of potential quality issues per defined processes and escalation of potential quality issues accordingly.- Analysis reports

- Market Research and Analysis- Client Relationship Management- Lead Generation and Prospecting- Proposal and Pitch Development- Negotiation and Deal Closing

Monterrey Area, Mexico

- Event Planning- Venue selection and negotiation- Vendor Management- Event Promotion and Marketing- Logistics and Coordination- Audio-Visual and Technology Setup- Collateral and Materials Development- Guest Speaker and Entertainment Management- On-Site Event Management- Post-Event Evaluation

Monterrey Area, Mexico

- Marketing Strategy Development- Supplier Relationship Management- Budget Management- Cross-Functional Collaboration- Travel Coordination

Wedding Planner Diploma, Monterrey, México

Wedding Planning and Events

Bachelor Of International Tourism Business Management, Tourism And Travel Services Management

Diploma, Academic Year Abroad

Inglés

Lic. Internacional En Administración De Empresas Turísticas, Turismo

Preparatoria