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Karla Cetina is listed as Customer Advocate at Kognity at Kognity, a company with 149 employees, based in Monterrey, Nuevo León, Mexico. AeroLeads shows a matched LinkedIn profile for Karla Cetina.
Karla Cetina previously worked as Customer Advocate at Kognity and Bilingual User Activation Representative at Kognity. Karla Cetina holds Wedding Planner Diploma, Monterrey, México from Instituto Regiomontano De Hotelería, A.C.
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Karla Cetina is a Customer Advocate at Kognity at Kognity. She is proficient in Inglés. Colleagues describe her as "Karla epitomizes the qualities of an outstanding customer success & experience advocate. She possesses deep knowledge, empathy, and a true collaborative spirit. Over the years I've had the privilege of working with her, she has consistently demonstrated her ability to swiftly and thoroughly address significant customer concerns, earning continuous praise from our clients. Karla consistently places herself in the shoes of our customers, intuitively understanding their needs and… Show more"
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A career timeline built from the work history available for this profile.
- Data input and validation for new user creation and class creation.- Support inquiries and aim to resolve them within the day.- Troubleshoot and resolve technical issues within the team's scope.- Process bug reports to the tech team.- Creation, edition, and updates of help center articles to educate clients on the platform features and usage.- Ensure.
- Deliver user activation trainings (English and Spanish) with a focus on showcasing platform features, tools, and functionalities, tailored to the specific needs of educators and learners.- Address questions, and concerns during training sessions, fostering a supportive learning environment.- Continually improve and update training materials to align with.
Monterrey Y Alrededores, México
- Purchase Order Creation- Order Follow-up and Tracking- Documentation and Record Keeping for auditing purposes.- Invoicing and Billing- Customer Communication- Personnel Coordination and Control of Active Projects.
Monterrey Area, Mexico
- Employee Onboarding and Orientation- Performance Management- Compensation and Benefits- Policy and Procedures Development and Compliance- Employee records compilation- HR Administration
Monterrey Area, Mexico
- Data entry and analysis.- Report generation fitted to client-specific needs.- Identification of potential quality issues per defined processes and escalation of potential quality issues accordingly.- Analysis reports
- Market Research and Analysis- Client Relationship Management- Lead Generation and Prospecting- Proposal and Pitch Development- Negotiation and Deal Closing
Monterrey Area, Mexico
- Event Planning- Venue selection and negotiation- Vendor Management- Event Promotion and Marketing- Logistics and Coordination- Audio-Visual and Technology Setup- Collateral and Materials Development- Guest Speaker and Entertainment Management- On-Site Event Management- Post-Event Evaluation
Monterrey Area, Mexico
- Marketing Strategy Development- Supplier Relationship Management- Budget Management- Cross-Functional Collaboration- Travel Coordination
Other employees you can reach at kognity.com. View company contacts for 149 employees →
Kelsey Nash
Colleague at Kognity
Greater Minneapolis-St. Paul Area, United States
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SE
Sonja Engelbrecht
Colleague at Kognity
George, Western Cape, South Africa, South Africa
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SL
Simone Lopes Pereira
Colleague at Kognity
Greater Stockholm Metropolitan Area, Sweden
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AC
Ana Casas Cortes
Colleague at Kognity
Stockholm, Stockholm County, Sweden, Sweden
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MB
Michelle Brownlee
Colleague at Kognity
San Diego, California, United States, United States
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MÅ
Maja Åström
Colleague at Kognity
Greater Stockholm Metropolitan Area, Sweden
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ML
Mandy L Heddle
Colleague at Kognity
Chiang Mai, Thailand, Thailand
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GH
Gabriella Holm
Colleague at Kognity
Stockholm, Stockholm County, Sweden, Sweden
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KD
Kristine De La Cruz
Colleague at Kognity
Northern Mindanao, Philippines, Philippines
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LV
Lauren Van Burkleo Englert
Colleague at Kognity
San Francisco, California, United States, United States
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Wedding Planning and Events
Inglés
Preparatoria
Quick answers generated from the profile data available on this page.
Karla Cetina works for Kognity.
Karla Cetina is listed as Customer Advocate at Kognity at Kognity.
Karla Cetina is based in Monterrey, Nuevo León, Mexico while working with Kognity.
Karla Cetina has worked for Kognity, Itutorgroup, Frayjo & Amat Quality Services, Union Computer Supplies Ltd, and Orce.
Karla Cetina's colleagues at Kognity include Kelsey Nash, Sonja Engelbrecht, Simone Lopes Pereira, Ana Casas Cortes, and Michelle Brownlee.
You can use AeroLeads to view verified contact signals for Karla Cetina at Kognity, including work email, phone, and LinkedIn data when available.
Karla Cetina holds Wedding Planner Diploma, Monterrey, México from Instituto Regiomontano De Hotelería, A.C.
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