Karla Cuevas Email & Phone Number

Miami, Florida, United States

Miami, Florida, United States

•Establishes and maintains quality customerrelationships by delivering exceptional customerservice, establishing rapport, and meeting customerneeds and expectations to include meetingcustomer retention goals and following up withconsumers as necessary, in order to close sale andmeet/exceed revenue goals.•Acquires in depth industry and company knowledgein order to articulate cruise product features,benefits, pricing and make recommendations toinclude promotions, itineraries, and auxiliaryproducts such as stateroom upgrades, onboardcredits and other shipboard amenities.

Miami, Florida, United States

• Attend lectures and assist students with class material.• Hold weekly tutoring sessions.

• Develop and maintain product expertise while working closely with other support and product team members to provide outstanding support throughout a customer’s initial implementation of RedCap products.• Support luxury automotive dealership partners and Driver Network Service Partners with all aspect of the RedCap Automotive Dashboard and mobile phone application DriverQ.• Responsible for managing the CRM and answering inbound inquiries - Receive, manage and resolve escalated tickets in a timely manner.• Successfully navigate and maintain all customer information in Salesforce and RedCap Admin Dashboard.• Troubleshooting and Escalating Technology Support Tickets/Feature Request in Jira.• Represent the company professionally and positively with all prospects, customers, partners & employees.

Miami, Florida

• Create daily media content including posts, testimonials, short video and stories. • Design images and graphics to post online as needed. • Create social media campaigns for specific times of the year. • Facilitate with all social media efforts including updating the calendar, creating, scheduling posts and conducting research.

Miami/Fort Lauderdale Area

• Successfully promoted to Recruiting Department.• Reviewing candidate video introduction submissions.• Posting jobs on recruiting sites (Craigslist, Indeed, and Facebook)• Responsible for updating social media sites such as Facebook and Instagram.• Support Inbound/Outbound candidate inquiries on the phone.• Support Inbound/Outbound candidate inquiries with support tickets submitted by candidates.• Assisting with audits to maintain an accurate pipeline.• Provide general administrative support for the department.

Bachelor Of Fine Arts - Bfa, Graphic Design

Computer Software Engineering

Associate'S Degree