Karla Estrada 🇲🇽🇨🇦 Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

Toronto, Ontario, Canada

Assist in overseeing daily operations of food and beverage outlets, ensuring consistent delivery of high-quality service and guest experiences.Manage and supervise F&B staff, providing training, guidance, and performance evaluations to maintain high service standards.Monitor inventory levels for all F&B supplies, place orders, and maintain stock without overstocking.Ensure compliance with health and safety regulations, including food handling and sanitation standards.Assist in creating and implementing menus, offering seasonal specials and keeping offerings aligned with guest preferences and hotel standards.Conduct staff briefings before each shift to ensure everyone is informed of daily specials, guest requests, and any changes to procedures.Oversee guest feedback and satisfaction, addressing concerns promptly and ensuring a positive dining experience.Assist in managing the F&B budget, controlling costs, monitoring expenses, and identifying opportunities for revenue generation.Collaborate with the Events Team to manage catering for private events, meetings, and banquets, ensuring seamless coordination and execution.Participate in developing promotional activities, including special events, themed nights, and cross-marketing with other hotel departments.Ensure efficient scheduling of F&B staff, optimizing labor costs while maintaining high service levels.Monitor the cleanliness and ambiance of all dining areas, ensuring they meet the high standards of the Park Hyatt brand.Assist with the recruitment and onboarding process for new F&B staff, ensuring a smooth integration into the team.Maintain strong relationships with suppliers, ensuring quality products are sourced at competitive prices and establishing long-term partnerships.Track and analyze sales reports, using data to identify trends and opportunities for improvement in both service and revenue generation.

Toronto, Ontario, Canada

Intensive, hands-on training program designed to develop skills in managing and leading the F&B operations within the context of a luxury hotel. The focus is on all aspects of food and beverage management, from service excellence to operational efficiency, while aligning with the high standards of Park Hyatt.Exposure to F&B Operations: Rotation through various areas of the F&B department, such as restaurants, bars, room service, and banquets.Front-of-House Experience: Participate in daily service operations, interacting directly with guests.Back-of-House Experience: Learn about kitchen operations, inventory management, and food safety standards.Guest Interaction: Ensure exceptional guest experiences by interacting with diners, understanding their preferences, and anticipating their needs.VIP and Special Events: Assist in managing VIP guests, group reservations, and private events.Menu Design and Execution: Work alongside chefs and F&B managers to understand menu design, food pairing, and creating seasonal offerings.Team Supervision: Learn how to lead and motivate a team of F&B staff.Training & Development: Help onboard and train new staff, ensuring they are familiar with service standards, menu knowledge, and operational procedures.Quality Control: Ensure that food and beverage offerings meet Park Hyatt’s standards for quality, presentation, and taste. Health & Safety Compliance: Monitor adherence to hygiene and food safety regulations and standards.Promotions & Events: Assist in the development and execution of marketing campaigns, promotions, and special events for the F&B outlets.Customer Feedback: Collect feedback from guests about their dining experiences and help implement improvements based on guest preferences, complaints, or suggestions.

Canada

Managed the General Manager’s schedule, ensuring that all meetings, appointments, and events are coordinated effectively. Scheduled internal and external meetings and managed calendar conflicts.Prepared, formatted, and edited documents, reports, presentations, and other materials required for meetings, presentations, or correspondence. Maintained digital and physical filing systems, ensuring that important documents are organized, easily accessible, and stored securely.Arranged meetings and conference calls for the GM, including booking rooms, coordinating with other departments or external contacts, and preparing necessary materials.Assisted in planning and organizing hotel events, including internal meetings, VIP guest visits, corporate events, and special functions. Coordinated catering, logistics, and guest lists.Served as a point of contact between the General Manager and various departments within the hotel. Ensured clear communication between the GM and hotel staff by relaying messages, instructions, and updates.Provided support for key initiatives or projects the GM is overseeing. Helped to organize leadership meetings, distributed action points, or followed up on staff responsibilities.Assisted with the onboarding process for new staff, preparing materials, scheduling orientations, and supporting new team members.

Ontario, Canada

Greeted and seated guests, ensuring a warm and professional first impression.Handled reservations, ensuring accurate information was logged, confirming times, special requests, and preferences.Managed waitlists and efficiently coordinated guest flow to maintain optimal seating.Relayed guest preferences and special needs to servers and management to ensure a smooth dining experience.Maintained a neat and organized entrance area, ensuring cleanliness of menus, seating areas, and restrooms.Answered phone calls, addressing inquiries regarding reservations, menu details, and restaurant policies.Provided information about the restaurant’s offerings, special events, and promotions to potential guests.Managed seating arrangements to balance dining room capacity and minimize overcrowding.Collaborated with kitchen and waitstaff to ensure tables were cleared and reset promptly for new guests.Addressed guest requests, including dietary restrictions, seating preferences, and special needs.Assisted servers by delivering water, refilling drinks, and providing menu information as needed.Promoted special events, seasonal dishes, and private dining options to enhance guest experience.Thanked guests for their visit upon departure, ensuring satisfaction and a positive farewell.Assisted in the check-out process, including billing or directing guests to the front desk or concierge for further assistance.

Puerto Vallarta, Jalisco, Mexico

Coordinated and managed congresses, special events, and weddings ensuring seamless execution from planning to completion.Collaborated with clients to understand event needs, preferences, and expectations, delivering customized event solutions.Developed and maintained detailed event timelines, budgets, and logistical plans to ensure all aspects were executed on time and within budget.Coordinated with internal teams to ensure the smooth operation of events and high-quality guest experiences.Managed vendor relationships, negotiated contracts, coordinated deliveries, and overseeing service quality.Oversaw guest registration, check-in processes, and on-site event coordination to ensure a flawless experience for attendees.Provided on-site support during events, troubleshooting any issues and ensuring client satisfaction.Managed event marketing efforts, including promotion, ticketing, and audience engagement, to maximize attendance and revenue.Handled post-event follow-up, gathering feedback, and ensuring client satisfaction for future business opportunities.Organized logistics for transportation, accommodations, and special requests, ensuring guests’ needs were met throughout the event.Oversaw event setups and breakdowns, ensuring all equipment, decorations, and arrangements were in place for weddings, conferences, and special events.Managed transportation logistics, including airport transfers, shuttle services, and local excursions for guests.Monitored internal event budgets and expenses, ensuring effective allocation of resources while staying within financial constraints.Prepared event contracts and documents, ensuring all details were accurately recorded and communicated to clients.Created post-event reports to assess success, collect client feedback, and identify areas for improvement.Maintained cleanliness and organization of event spaces and guest areas, ensuring a welcoming and professional atmosphere at all times.

Tuxtla Gutiérrez, Chiapas, Mexico

Organized workshops and dance competitions featuring international dancers.Developed and created event concepts tailored to the audience and objectives.Managed advertising campaigns, promoting events across multiple channels.Oversaw event ticket sales, ensuring smooth transactions and maximizing revenue.Coordinated logistics and operations, ensuring seamless execution of events.

Hotel Operations Management Diploma, Hospitality Administration/Management

Bachelor'S Degree In Communication And Entertainment Business Management, Business Administration And Management, General

Bachelor Of Arts - Ba, Visual And Performing Arts