Karla Fields Email & Phone Number

Conway, Arkansas, United States

As a Customer Account Manager at Conway Corp I answered, evaluated, prioritized, and followed up on customer inquiries and/or complaints providing satisfactory resolution within the established Corporation guidelines. Also, I maintained customer records as necessary while proactively collecting debts from past-due and closed accounts. Efforts included phone calls, letters, email communication, and disconnections of service. I assisted customers with billing inquiries and provided account adjustments where merited. A high degree of discretion was maintained while protecting sensitive customer information throughout all interactions. Lastly, I was a liaison between the company and local non-profit organizations to assist customers with bill-pay assistance when in need.

Conway, Arkansas, United States

As a Customer Service Representative with Conway Corp I interacted with customers by telephone and in person to provide information regarding products and services. I processed appointment requests, as well as cancelled and terminated customer accounts. I also ordered tests to determine causes of product malfunctions. I was responsible for determining charges for services requested, and collecting deposits and payments.

Forrest City, Arkansas, United States

As a Merchandiser at Core-Mark International I implemented plan-o-grams, processed in-store product returns, removed out-of-date products, placed advertisement signage and coupons, while demonstrating knowledge of our clients' products and services. I also developed strong relationships with store personnel and management. And completed surveys and audits, as well as assisted customers.

Memphis, Tennessee, United States

As a Merchandiser for News America Marketing I completed advertising and merchandising programs as assigned by the Market Manager. I removed, installed, and maintained products in big box retailers while communicating with management and internal colleagues as requested on an ongoing basis. All projects were completed and reported accurately within the requested time-frames.

Columbia, Tennessee, United States

As an Operations Management Specialist I maintained company, customer, and employee records. I also worked as an internal and external customer service representative. I performed general office tasks such as filing paperwork and typing. I also verified and submitted timecards, performed tasks using Microsoft Office Suite, calculated and processed customer billing, and supervised a staff of two to three associates daily.

Bachelor Of Science - Bs, Mass Communication/Media Studies

Certificate In Residential Construction

Associate Of Arts - Aa