Karla Granado Email & Phone Number

Austin, Texas Metropolitan Area

Serve as the lead and subject matter expert for developing and implementing an organization-wide approach to screening and addressing health-related social needs across our clinical, care coordination, and community engagement and outreach teams for our 100,000+ Medical Access Program members. Scope of responsibility includes transportation, food insecurity, language access, housing support, durable medical equipment, and telemedicine. Foster sustainable relationships with internal and community partners and serve as a strategic thinking partner within the Navigation Center team.● Chair of agency’s first Social Determinants of Health/Health-Related Social Needs Workgroup● Develop a portfolio of social determinants of health services and create partnerships with community organizations who will provide services● Lead our organization’s launch of FindHelp, social care resource network, including training for all community-facing staff● Serve as a subject matter expert on the Austin/Travis County Food Plan development committee for food access and consumption● Support creation, expansion and sustainability efforts for a patient experience team● Develop process workflows, evaluate effectiveness, and identify opportunities for improvement of the Navigation Center operations and services including Medical Access Program eligibility, referral coordination, social resource navigation, and nurse navigation● Identify opportunities for coordination across teams within the Navigation Center and effectively deploy change management techniques to improve program outcomes

Austin, Texas Metropolitan Area

Oversee multiple service lines to support Central Health's goal of creating a national model for healthcare delivery for marginalized, underserved populations in Travis County. Provide suggestions on opportunities for new services and quality improvement for current services. Monitor service line budget and contracted providers and ensure claims are processed appropriately. Lead expansion and access initiatives pertaining to service lines.• Manage 15 service lines with 20 contracted providers for social determinants of health, specialty, ancillary, primary, and acute care• Build and foster relationships with new and existing network providers• Identify opportunities to improve service delivery relative to quality, cost and experience• Under minimal supervision, provide direction for multiple, complex and related services, initiatives, projects to maximize overall benefit and alignment to strategic organizational objectives• Supervise and lead assigned project manager for planning, implementation and closure of projects related to assigned service lines• Provide SME knowledge in the development and management of budget and contracts• Member of Central Health’s Diversity, Equity, and Inclusion Council and Health Equity Policy Council/Race Equity Committee

Austin, Texas, United States

Provide consulting services to public and private organizations for public health programming aimed at reducing health disparities and inequities. Consulting services include strategic planning, program design, stakeholder engagement, coalition building, content research and literature reviews, grant writing, operations support, and report and document development.

Long Island City, New York

Co-founder of NYC’s first citywide hypertension initiative and coalition, responsible for conducting foundational research and building internal and external infrastructure for the initiative. • Drive vision and provide strategic leadership, ensuring activities are evidence-based and address equity• Build relationships to engage diverse organizations and provide critical input and oversight of evaluation design• Identify development opportunities• Supervise a team of five and matrix manage across the division

New York, New York, United States

Led the NYC Test and Trace Corps Community Engagement Grant program which engaged communities that have been disproportionately burdened by COVID-19 and promotes, educates, and delivers COVID-19 information and services to New Yorkers. • Review COVID-19 data daily to ensure the program activities are aligned with public health need and priority areas, including hyperlocal/neighborhood-specific efforts• Oversee grant operations, data collection and reporting, and partner engagement• Ensure deliverables of grant are met by 41 community partners• Supervise 17 program staff

Long Island City, New York

Developed and launched NYC's first citywide hypertension coalition and initiative, Take the Pressure Off, NYC!. • Led writing and public release of strategic citywide plan to address hypertension• Achieve broad scale support from stakeholders including, but not limited to, foundations, community-based organizations, pharmacy chains, major health care delivery systems, payers, and academic institutions • Led planning and execution of the coalition's first summit for 100+ attendees• Oversee allocation of grant funding to community and faith-based organizations

Austin, Texas, United States

Developed and implemented statewide heart attack and stroke quality improvement project by collaborating with governor appointed advisory councils, cultivating partnerships with hospitals to secure participation, and executing data collection, analysis, and report writing. • Developed relationships with 22 Regional Advisory Councils to collect and analyze necessary data• Developed data collection surveys and assisted in data collection, analysis, and report writing• Organized a conference for 100+ hospital and healthcare professionals• Managed project budget, 26 contracts and assisted with writing federal grant applications.

San Antonio, Texas, United States

Served in the Delivery System Reform Incentive Payment (DSRIP) oversight committee, providing support for coordination of 23 DSRIP projects including developing and implementing standardized processes for reporting, planning, and project management.• Provided technical assistance to individual DSRIP project managers on reporting, planning and project management• Co-managed three DSRIP behavioral health projects with the Vice President of Behavioral Health, developed multi-million dollar budget and maintained reporting of program activities• Supervised two staff members

San Antonio, Texas, United States

Facilitated completion and evaluation of patient navigation, media, and outreach components of a cervical cancer grant program for women who were uninsured and underinsured. • Executed three focus groups and program surveys to inform development and maintenance of cancer prevention programming and outreach• Collaborated with women’s health department, clinic managers, and patient financial assistance program to launch and coordinate navigation services• Fostered relationships with clinic managers and patients to identify barriers and equitable solutions to providing quality care• Supervised two staff • Managed multi-million dollar cervical cancer program budget

San Antonio, Texas, United States

Designed and executed culturally competent media for colorectal and cervical cancer programs including public service announcements, monthly newsletters, and an annual drawing contest to promote injury prevention among children.• Developed, edited, and finalized content for new department website and social media • Identified and interviewed role models for public service announcements and newsletters• Designed, coordinated printing, and facilitated delivery of 3,000 calendars and promotional posters• Organized and conducted volunteer meetings with community outreach specialist

Master Of Public Health (Mph), Public Health Education And Promotion

Activities and Societies: Graduate Assistant

Bachelor Of Science (Bs), Kinesiology And Health Promotion

Activities and Societies: Hispanic Student Association