• Coordinate the daily workflow for 25 employees to ensure quantity and quality of work.• Determine work priority, scheduling, training, and provide work performance input to front line staff.• Provide guidelines to Operations personnel including but not limited to Exceptions, Wires, ACH, Remittance, Oil and Gas and Item Processing.• Supervise staff and direct personnel to ensure work is completed and service level agreements are met.• Process payments according to client’s request or instruction through automated means.• Test and set up the onboarding of new accounts. • Run daily extracts and execute automated transmissions.• Receive and respond to calls and emails that require handling beyond staff experience, knowledge, or authority.• Monitor GL account balancing.• Research and resolve processing issues.• Reports monthly operational statistics. • Work on special projects as assigned.