Karla Hernandez Email & Phone Number

Los Angeles, Ca, Us

New York, New York, Us

• Provided project management support for system enhancements, including configuration, testing, and implementation, and supported release cycles through review, testing, and deployment of functional releases. Collaborated with functional and technical partners to coordinate the application of upgrades or fixes, resulting in enhanced system reliability and reduced post-deployment issues. • Supported the issue resolution process, including proactive monitoring of the ticket queue, by thoroughly researching and analyzing issues to provide timely and effective solutions to users, and coordinating with multiple functions to ensure site requests were compliant. This resulted in a significate improvement in average resolution time and a 90% user satisfaction rate while maintaining 100% compliance across all site requests due to diligent guidance and coordination. • Assisted with the maintenance of system documentation in appropriate repositories, ensuring effective version control, and meticulously managed updates and revisions, while overseeing and auditing processes to guarantee the precise resolution of defects. These efforts led to a reduction in documentation discrepancies and an increase in the efficiency of the defect resolution process, with a 100% rate of timely testing completions and data handling accuracy over the last quarter.• Ensured the company's compliance with ITCG audit requirements, by resolving findings and integrating company ideas related to new business processes. As a result, successfully implemented these processes in our HRIS systems, leading to a 20% increase in process efficiency and a 10% reduction in audit-related discrepancies within the subsequent audit period.

St Louis, Missouri, Us

• Developed and delivered benefits onboarding design and maintained accurate benefits materials and orientations within our HRIS System, managed enrollments by setting up and overseeing U.S. & Canada Open Enrollment, ensuring timely and complete enrollment through report analysis, auditing, and comparing vendor billing and enrollment records. Enhanced the efficiency and compliance of the enrollment process, evidenced by a 15% decrease in discrepancies in vendor billing, a 10% increase in on-time enrollments, and positive feedback from 95% of new employees regarding the clarity and helpfulness of benefits materials and orientations.• Trained frontline staff and acted as the escalation point for daily benefits questions and claims issues, approved U.S. billing, and assisted in projecting costs for U.S. benefits . Accomplished this by delivering comprehensive training sessions, utilizing in-depth knowledge for issue resolution, and applying analytical skills for financial projections. This led to enhanced staff issue resolution efficiency by 40%, reduced benefits-related inquiries by 25%, and a 98% accuracy rate in billing projections. Additionally, oversaw and ensured a 100% accuracy and completeness rate of health and welfare vendor data feeds in Workday.

Burlington, Ontario, Ca

• Developed and delivered benefits onboarding design and maintained accurate benefits materials and orientations within our HRIS System, managed enrollments by setting up and overseeing U.S. & Canada Open Enrollment, ensuring timely and complete enrollment through report analysis, auditing, and comparing vendor billing and enrollment records. Enhanced the efficiency and compliance of the enrollment process, evidenced by a 15% decrease in discrepancies in vendor billing, a 10% increase in on-time enrollments, and positive feedback from 95% of new employees regarding the clarity and helpfulness of benefits materials and orientations.• Trained frontline staff and acted as the escalation point for daily benefits questions and claims issues, approved U.S. billing, and assisted in projecting costs for U.S. benefits . Accomplished this by delivering comprehensive training sessions, utilizing in-depth knowledge for issue resolution, and applying analytical skills for financial projections. This led to enhanced staff's issue resolution efficiency by 40%, reduced benefits-related inquiries by 25%, and a 98% accuracy rate in billing projections. Additionally, oversaw and ensured a 100% accuracy and completeness rate of health and welfare vendor data feeds in Workday .

City Of Industry, California, Us

• Monitored market trends to contribute to new product development and managed as well as developed inventory to forecast quarterly sales. Analyzed market data to inform product innovation and executed strategic inventory management to align with projected sales figures. This resulted in the launch of 3 market-responsive products, contributing to an increase in sales for the new product line, and the implementation of a replenishment system that reduced inventory shortages.• Oversaw and managed the inbound and outbound inventory of assigned categories, ensuring efficient Purchase Order tracking, inventory adjustments, processing returns, and handling Return Merchandise Authorizations (RMAs) for product defects. Implemented and maintained comprehensive Excel sheets for monitoring and tracking product records, ensuring consistent daily CRM usage, and generating weekly executive summaries. This resulted in a 25% improvement in inventory accuracy, and a reduction in the time taken to process RMAs, and provided executives with actionable insights, leading to an enhanced decision-making process .

Seattle, Washington, Us

• Elevated in-store customer experience to exceptional levels, directly contributing to a top-seller status with a consistent 10% annual exceedance of sales targets.• Achieved Nordstrom FNL (Future Nordstrom Leader) certification, equipping me with the leadership skills necessary to progress to a managerial role within Nordstrom, demonstrating leadership competencies.• Managed, monitored, and updated social media channels for my specific store, leading to a 30% increase in follower engagement and a 15% growth in online community size over two years.