Karla Hoppe Email & Phone Number

United States

Remote-Chicago

Bringing the joy of the holidays to clients of the Chicago area. Managed the team and clients to walk the client through the journey of inquiry, design, sale, installation, service/maintenance, and removal while continuing to build the relationship for their holiday lighting. ▪ $100,000+ in sales in 6 weeks with an average sale of $2300+▪ Coordinated video testimonials with videographer for promotional advertising for future holidays & season▪ Inaugural member of sales team for a women owned small business▪ Worked as Sales Manager marketing, communications, creating job descriptions, vetting/interviewing candidates, building & delivering training, processes/procedures for current & future employees to ensure personal and professional success

Recruitment operations with focus on interview techniques and applicant assessment to engage each applicate. Creating an open environment for each applicant and accessing talent to fill workload inventory. Handling of confidential information in a structured and autonomous environment.▪ Conduct interviews for candidates and demonstrate strong understanding of people, processes and technology in a fast-paced environment. ▪ Determine role placement and align talent after conducting in depth conversations and assessing their potential success while supporting them with questions through the candidate journey. ▪ Balance an ever-evolving work environment and resources that drive optimal results.

Napa, California, United States

Project Manager – Field Development (2022-Present)Overseeing of all initiatives and top priorities of the company ensuring all aspects of a project are outlined, laid out, and executed from start to finish. Simultaneously working on a multitude s, moving projects and being the key point of contact for the Field Development team while operating as business dictates. ▪ Regularly connecting with all stakeholders and cross functional teams involved in each project to ensure each project receives all necessary attention to detail. ▪ Constant check in on task management, troubleshooting, and facilitate any communications on all projects.▪ Manage Asana Project Management Program tasks, build projects as new initiatives develop, and continue to move projects forward to achieve company short and long term goals. ▪ Proactively looking ahead to stay ahead of timelines, prepping and planning for details and needs coming down the pipeline.

First touchpoint and introduction to ONEHOPE Wine for inquiries about the company. Guide individuals down the path to start their own charitable wine business. Conduct exploratory conversations while using ONEHOPE Wine’s business acumen and sales process. ▪ Conduct, educate and encourage inbound leads to join ONEHOPE Wine as a Cause Entrepreneur. Achieved 45 successful enrollees in first month and 760+ in the lifetime of the role.▪ Maintain team morale, high-quality service and guarantee customers receive exceptional service.▪ Ensure to manage and update database with essential client information and diligently manage and maintain an exceptional pipeline throughout the entire sales cycle.▪ Possess interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic and fast paced environment.

Yacht & Beach Club Convention Center

Directed daily operations and mobilized 200+ employees to deliver first-class catered events that serve up to 10,000+ attendees. Coordinated client requests and logistical details for successful execution of elaborate events held at multiple locations including the convention center, beach, and marina. Frequently adjusted priorities to manage an everchanging workload of projects. Oversaw all facility operations including creation of weekly staff schedules and control of equipment. ▪ Identified two untapped resort rental spaces – pool cabanas and a pirate-themed kids area – and began efforts to develop pricing and website advertisement before Covid-19 stalled the project. ▪ Guided team in development of a tiered beverage program designed to equip catering sales staff with an option to sell and upsell additional products to future clients. ▪ Improved equipment tracking and inventory through implementation of a book of accountability used by employees and management when borrowing and lending items.

Disney Springs

Drove transformation of 3 young eateries - a unique craft cocktail restaurant and bar, a burger fast casual restaurant and a high scale French style bakery - to become financial drivers within the restaurant business segment. Built a team that was guest oriented, efficient at sales, and accelerated substantial revenues. ▪ As lead for all food locations, partnered with the Synergy Team to build and launch new marketing/promotions ideas, publicized on a yearly calendar and on social media platforms to build guest anticipation. ▪ Targeted an unrealized customer segment - Disney College program students – with uniquely developed marketing materials that promoted Disney Springs and specifically the “Cast Meal” available at the burger restaurant; Successfully increased traffic by repeat customers and sold in excess of 1 million burgers. ▪ Turned hidden gems into a frequented locations with new ideas including cake decorating classes, passport books, rotating menus and an updated craft cocktail menu.

Epcot

Festivals: International Food and Wine Festival / Holidays Around the World Festival / Festival of the Arts / Flower and Garden FestivalSelected for key leadership role to manage complex operations strategies and superior cast member performance for four major world-class festival experiences. Engaged in quick resolution of issues to maximize guest satisfaction. Partnered with all lines of business at EPCOT, established food and beverage menus, and negotiated with numerous vendors and construction contractors to establish seamless event operations. ▪ Over 3 weeks, assembled and trained a new team of 2,000+ cast members equipped to provide high-level support for the festivals. ▪ Strengthened new employee engagement and connections with other cast members through special team outings including backstage park tours, team meals and movie nights. ▪ Realized numerous days in which sales exceeded $1M.

Espn Wide World Of Sports

Highlighted Events: RunDisney (Marathon), Tower of Terror, Food and Wine, Princess, Star Wars, MLB Atlanta Braves Spring Training and minor league season, Advocare Classic Basketball Tournament, Children’s Miracle Network Golf Tournament, MLS Soccer Events Organized and led day-to-day operations for outdoor vending, concessions, buffets, the fast/casual restaurant and bar, and special events for groups ranging in size from 10 to 30,000+. Facilitated scheduling, business cases, logistics, signage, and other tasks specific to EWWS F&B team. Acted as subject matter expert and primary planner working with multiple lines of businesses and necessary vendors to ensure smooth and enjoyable events held on and off property. ▪ Reduced variability of sales with a refillable beer cup and popcorn bucket program that energized guests and caused sales to soar. ▪ Became a destination for Spring Training baseball fans by working with vendors to offer unique food and beverage selections, including local beer from the visiting team’s city.▪ Devised a list of approved food truck vendors in the Orlando area used to assist in food service when guest counts exceed 20,000; List is now used across property for other events.

Disney'S Holywood Studios

Attended to guests of the amusement park in all necessary needs from answering directional questions to serving them their snacks as they ventured around the park. Worked with team to ensure the highest guest service was provided. *This was a seasonal position when I left the company for a new opportunity and then when I returned to Orlando area I awaited my return to Management.

Bradenton, Florida

*seasonally employed through September 2013*Managed all food and beverage operations for Spring Training and Minor League season while maintaining food production, scheduling, daily inventory, volunteer groups, and moreExecuted all special events that took place in our stadium, Pirate City and around the communityResponsible for all human resource details including interviewing, hiring and training 250+ seasonal employeesDealt with all employee or guest issues that arose before, during or after a game

Self functioning store manager bringing a struggling store back to new life. Rebuilt the reputation of store for the employees and the community while improving the financials. Completed all all daily operations, inventory, recruiting, interviewing, and budgeting. Lead and trained a 20+ strong team of employees guiding them to anticipate guests needs, maintain our neighborhood place to be, and hit financial targetsResearched and recruited opportunities to build neighborhood awareness and revenue opportunities with outside catered events

The Walt Disney Company

Managed operations for two unique locations; ESPN Club-A fast paced family style restaurant & Atlantic Dance Hall-Convention space used during the day for events and night a night club. Facilitated all guest & cast issues, money, inventory, scheduling and more.Event manager planning and executing all events held on property working with all lines of business and necessary vendors.Highlighted Events: College Football Awards, New Year's Eve Parties, Super Bowl Parties, NCAA Basketball March Madness Weekends.

Orlando, Florida

Management Intern doing food and beverage management at the Polynesian Resort-Kona Cafe.

Orlando, Florida

Started my Disney career as a front desk and concierge intern at the Polynesian Resort

Bachelors, Hotel/Restaurant Management

Activities and Societies: Delta Epsilon Chi I was a chapter officer attempting to start up a chapter at a campus that didn't have one.

Associates, Hotel/Restaurant Management

Activities and Societies: -Basketball Manager I worked all games at home and on the road and managed all aspects that were needed for our.

Education record