Karla J. Email & Phone Number

Processing Officer

* Responsible for handling incoming calls to the reservations department in a professional, efficient, friendly manner, in handling the guest inquiry for hotel space. * Handles guest inquiries regarding rates, special packages, and general information of surrounding area; * Perform test calls to competition & Global Reservation Centre; * Ensuring inter-departmental communication and co-operation in the interest of better guest satisfaction; * Maintaining a safe… Show more * Responsible for handling incoming calls to the reservations department in a professional, efficient, friendly manner, in handling the guest inquiry for hotel space. * Handles guest inquiries regarding rates, special packages, and general information of surrounding area; * Perform test calls to competition & Global Reservation Centre; * Ensuring inter-departmental communication and co-operation in the interest of better guest satisfaction; * Maintaining a safe, hazard free and environmentally friendly workplace. * Expert in sales technique & strategy. * Great communications skills, and attention to detail. * Tracks the team's performance in a daily, weekly & monthly basis. * Sends up-to-date report to the team and management for the team's metrices. * Tracks the attendance of the team. Show less

Main Job Tasks and Responsibilities * respond to requests for technical assistance in person, via phone, electronically * diagnose and resolve technical hardware and software issues * research questions using available information resources * advise user on appropriate action * follow standard help desk procedures * log all help desk interactions * administer help desk software * redirect problems to… Show more Main Job Tasks and Responsibilities * respond to requests for technical assistance in person, via phone, electronically * diagnose and resolve technical hardware and software issues * research questions using available information resources * advise user on appropriate action * follow standard help desk procedures * log all help desk interactions * administer help desk software * redirect problems to appropriate resource * identify and escalate situations requiring urgent attention * track and route problems and requests and document resolutions * prepare activity reports * stay current with system information, changes and updatesEducation and Experience * working knowledge of fundamental operations of relevant software, hardware and other equipment * knowledge of relevant call tracking applications * knowledge and experience of customer service practices * related experience and trainingKey Competencies * oral and written communication skills * learning skills * customer service orientation * problem analysis * problem-solving * adaptability * planning and organizing * attention to detail * stress tolerance Show less

OJT

Bachelor Of Science (Bs), Computer Science

Activities and Societies: Member of AMA Chorale Dean's Lister

Education record