Declaree - Expense Management Software

• Account Management – for a diverse customers’ portfolio (Germany, Russia, Greece, Thailand, The Philippines, Cyprus, Turkey, Georgia, Turkmenistan, Kazakhstan, Estonia, Lithuania, Latvia, Azerbaijan, Belarus, Egypt, Uganda, Kenya, Sudan, Tanzania, Uzbekistan)• providing the highest degree of service (information about products, prices, delivery)• order management• coordinating accounting, warehousing, logistics and sales in accordance with policies, principles and procedures • co-organizing product training for customers

Sales Assistant • Reservation management in Valamar Objects in Croatia and Austria (covering over 50 objects: 36 hotels and 15 camps)• CRM - B2C • Guest Relation• PMS (Opera) + Hotel Room Management • handling incoming guest inquiries (English, German, Croatian, Italian, Slovenian) • CiS programme • Phobs • E-Mail Management• OTA reservations (Booking, Expedia, etc.)

Translator and proofreader for English, German and Serbian• collaboration with the HR & Marketing Department• collaboration with the Marketing Department within other cluster countries (Slovenia, Serbia, Austria, Bosnia and Herzegovina, Georgia)• content preparation for social media accounts • translating/proofreading - English to German, English to Croatian, Slovenian to Croatian, Serbian to Croatian• preparation of materials for employee workshops and store maintenance• review of KPI's and creating manuals for employees - providing information (targets, weekly focuses)

Front Office operations: check-in and check-out routines• processing guest reservations• accomodation assignment and arranging special services (transport, restaurant reservations, rent-a-car)• dealing with guest complaints• recording all complaints and other feedback• promoting all hotel facilities• cooperating and collaborating with the housekeeping and the F&B department• working in Opera programme