Karla Maia Email & Phone Number

Knowing the value of a customer for a business and how challenging is to provide a deep experience with a brand, I have been pursuing to implement a humanized service. The technology is apply as an ally, especially in generating data for the correct interpretation of consumer behavior. As a Master professional in customer service, my solid career has been developed in the area of ​​closed-end pension and service management. We know that the purchasing decision process, already proven by neuroscience, is influenced by experiences and emotional factors. We can not forget that complementary pension is a service acquired by the client, which will be enjoyed by him several years after its acquisition, characterizing a product of long term, surrounded by variables that can, over time, making the company / customer to determine the success of the business.My wide knowledge on consumer behavior, customer service, social security processes, migration, adhesion, customer retention and service marketing, among others, led me to be invited by ABRAPP - Brazilian Association of Private Pension Entity, to coordinate the Southeast Regional Strategy and Value Creation Commission, which encompasses the areas of Relationship, Communication and Social Security Education.In addition, at the invitation of ABRAPP, I am an effective member of the National Board of Strategy and Value Creation.I strong believe that client relationship is a competitive differential and value adding, so that I always pursue to raise awareness among all involved in this process.At Linkedin I would like to broaden the relationship with professionals in the areas of consumer behavior, customer service, communication, marketing, service marketing, digital marketing, complementary pension, business management.