Karla Marquez Email and Phone Number

3 sites responsibility & 1 Customer Account (Program Management) • Full responsibility for a customer/sites Profit & Loss (P&L) statement.• Full responsibility for continuous improvement of customer relationship performance metrics and customer satisfaction.• Responsible for tactical execution of established contract terms.• Leader of the Work Cell and is accountable for the operational and financial performance of that Work Cell.• Pricing (i.e. materials and value-add).• Manages and drives the Quarterly Business Review (QBR) process with assigned customer account.• Establishes and manages current customer relationships, striving to capitalize on organic revenue growth opportunities.• Able to develop short- and long-term operational and / or financial plans that are appropriately comprehensive, realistic, and effective in achieving goals; Able to anticipate obstacles and define alternate strategies; Able to integrate planning efforts across work units• Able to demonstrate sensitivity to customer needs (both internal and external) and proactively address customer needs; Able to make customer satisfaction a high priority• Able to observe and track performance in order to instruct, guide, encourage, and support employees; Able to provide positive and developmental feedback on performance; Able to place emphasis on continuous improvement• Able to apply both rational and creative processes and approaches to identify root causes of problems and solutions

• Full responsibility for a customer/site Profit & Loss (P&L) statement.• Full responsibility for continuous improvement of customer relationship performance metrics and customer satisfaction.• Responsible for tactical execution of established contract terms.• Leader of the Work Cell and is accountable for the operational and financial performance of that Work Cell.• Pricing (i.e. materials and value-add).• Manages and drives the Quarterly Business Review (QBR) process with assigned customer account.• Establishes and manages current customer relationships, striving to capitalize on organic revenue growth opportunities.• Able to develop short- and long-term operational and / or financial plans that are appropriately comprehensive, realistic, and effective in achieving goals; Able to anticipate obstacles and define alternate strategies; Able to integrate planning efforts across work units• Able to demonstrate sensitivity to customer needs (both internal and external) and proactively address customer needs; Able to make customer satisfaction a high priority• Able to observe and track performance in order to instruct, guide, encourage, and support employees; Able to provide positive and developmental feedback on performance; Able to place emphasis on continuous improvement• Able to apply both rational and creative processes and approaches to identify root causes of problems and solutions