-Prepare lesson plans that target confidence, vocabulary building, pronunciation practice, and grammar-Conduct one-on-one relevant English lessons using textbooks and visuals to help improve reading, writing, speaking, and listening skills.

-Responsible for creating the drivers' job orders and closing of jobs once the drivers have submitted their run sheets.-Daily sorting of run sheets sent by the drivers and saving them in the appropriate Dropbox folders.-Perform lead generation and uploads the files in Mailchimp.

- Create sales report from 6 Shopify sites and process these orders accordingly.- Create inventory in Orderdesk to be used in production.- Launch products in Shopify.

-Monitors the performance of the raters and graders. -Provides support to the raters and graders. -Rates English essays and grades CTEG and TOEFL exams of students in Korea who are studying in the English academy. -Proofreads the corrected essays done by the raters before submitting them to the academy in Korea.

Customer Service Representative - Sprint- Provides inbound customer support for billing, payment and account concerns to Sprint customers. - Generates case logs in the database in a detailed manner for every customer interaction.

Team L2 / SME - Technical Support Representative – Dell ComputersEtelecare Global SolutionsMarch 2007 – June 2007-Monitors the work of the team and addresses their technical concerns which include resolving escalations.-Conducts technical training and discussions that will improve the team’s technical proficiency.-Provides various daily and weekly team reports to immediate supervisor and Team Leader.-Manages the team in the absence of the Team LeaderTechnical Support Representative - Dell ComputersEtelecare Global SolutionsJune 2004 – March 2007 - Provides inbound technical support, both hardware & software concerns, to Dell customers- Generates case logs in the Dellserv database in a detailed manner for every customer interaction.