Karla Navas Email and Phone Number

• Provide/facilitate individual peer counseling, independent living skills training, and advocacy services • Recruit, train and mentor volunteer peer mentors. • Assist consumers with disabilities in locating resources for accessible or affordable housing listings. • Assess, evaluate, plan, and coordinate services needed for consumer to be independent. • Assist consumers with IL goal development, goal progress and accomplishments. • Serve as agency receptionist and coordinate and schedule telephone support • Network, partner, collaborate and conduct outreach with various disability interest and non-disability interest agencies, businesses, and other community sources relative to assisting consumers in meeting their goals and needs • Provide information & referral services necessary for independent living within the community. • Conduct outreach services to nursing homes and other institutions throughout the service area • Provide community education services • Prepare monthly to NVRA reports, Health Aid Budget Report, and FAAST Invoicing process report. • Assist consumers with Florida Kid Care, Food Stamps and Hillsborough County Insurance. • Conducts home and other out of office visits as necessary to deliver services • Assisted in Fundraising activities for organization. • Outreach, distribution and training for amplified phones for the hard of hearing and deaf for Florida Telecommunications Relay Inc.

• Provide support to the Executive Director, including assistance with scheduling, filing and correspondence. • Provide clerical support to all Self Reliance, Inc. staff, including data entry, filing and correspondence. • Coordinate maintenance and repairs of all office equipment. • Provided referrals to consumers and resources of the community. • Provide assistance to the Executive Director and other staff on special projects as requested. • Prepares and distribute all board packets and informational materials for monthly board meetings. • Serve as agency receptionist and coordinate and schedule telephone support • Provide support and assistance for development and fundraising operations, including mailing lists, mass mailings and preparation of thank you letters to donors • Attend other meetings and functions as requested • Open and distribute incoming mail and coordinate all outgoing mail. • Assist with receipt of donated equipment for loaner closet. • Responsible for the opening and closing of Center during scheduled work hours

• Engaged and maintained 25 families interested into the program• Visited families on a weekly or bi-weekly basis • Documented all visits conducted in timely manner. (5 to 8 visits daily)• Provided referrals and educated families to have a better parent child interaction. • Provided support for families in caseload of 25• Meet all the requirements needed to keep family on the program. Outcomes had to meet from 80% to 90% of families engaged in these activities (PSI, ASQ, Home Safety Checklist, Well baby visits, and Immunization)

• Maintained Payroll of 5 employees and Aging Report was conducted weekly• Prepared reports regarding the status of the customers in a loan process • Processed each credit report for new customers and opened new files • Contacted 40% of the customers assigned to proceed in the documents needed for their loan process daily

• Daily contacted 30 customers on accounts assigned to secure payment or address disputes until account is balanced • Maintain 500 customer files with all applicable correspondence and recorded comments in system• Prepared adjustment forms and litigation at appropriate time levels for 30% of customers• Prepared an aging for all customers and attended meetings at Maritime Credit Alliance (Union for Shipping Lines) on a monthly basis where the accounts that are in delinquent status are discussed • Prepared a report daily on the aging and un-applied cash • Proceed in contacting the correct department to create invoices for the un-applied cash

• Handled customer/courier activity at window 40% of the time • Posted all checks in two systems (Lara and Oracle) • Prepared daily deposits and reports that must be transmitted to the Central office in Virginia Beach. • Released export BL’s based on credit, payment received or collected shipments • Set up certain accounts for weekly US Mail releases • Assisted customers in their inquiries on status of their BL’s and act as liaison between customer and main office • Record all foreign to foreign monies received and notify agents and main office• Maintained timely and accurate records on a daily basis

• Coordinated the movement of containers among the ports in the Caribbean Region• Directed and assisted the 50 ports agent on ensuring a smooth execution of the logistics objectives. • Created operation reports weekly for the Marine Operations/Tonnage Center • Organized, scheduled, and maintained the loading of empty containers to the 50 ports that need the equipment

• Assisted all travel agents and passengers with their travel arrangements• Provided excellent customer service and resolved conflicts• Worked in creating the manual for new system and other special projects• Dealt with all leads generated by the Sales and Marketing Departments • Trained several new employees with developing excellent customer service skills, the new reservation system and prepared them to resolve conflicts in different situations • Cooperated in documentation and Special Services Department at the peak season when assistance was needed