- Experience in documentation creation such as: Business Rules Document (BRD), User Stories, Kick Off presentations and Agile Boards (Scrum, Kanban and SAFe).- Communication of business plan to stakeholders and development teams located in different countries.- In charge of some end to end projects assisting to meetings for gather business requirements, define functional specifications, perform gap and risks analysis and define dependencies with other teams and areas within the… Show more - Experience in documentation creation such as: Business Rules Document (BRD), User Stories, Kick Off presentations and Agile Boards (Scrum, Kanban and SAFe).- Communication of business plan to stakeholders and development teams located in different countries.- In charge of some end to end projects assisting to meetings for gather business requirements, define functional specifications, perform gap and risks analysis and define dependencies with other teams and areas within the company.- Worked in the User Acceptance Testing in creating the documentation, executing and providing guidance to stakeholders.- Followed up development progress and bug/defect lifecycle.- Implemented continuous improvement techniques included data and process analysis to create flow charts and splunk boards to monitor the application performance and detect the root cause of bugs.- Estimate and managed project costs, duration and resources needed.- Workload assignment for development and QA teams.- Training elaboration for customer and team members.- Prototype reviewal with User Experience team (UX) before stakeholders presentation.- Test Plan and Test Cases documentation review.- Participated in SRE initiative creating splunk boards for monitoring services and application performance. Show less