Karla Parker Email and Phone Number

Developed and managed key accounts for Kalsec Inc: a leading global producer of natural spice and herb flavor extracts, colors, antioxidants and antimicrobials. Provided value-added solutions to our customers by strategically understanding market trends and demands. Effectively communicating and collaborating with internal and external teams through challenging projects and launches.

Implemented targeted and strategic action plans to continue developing the western US territory. Managed global and domestic responsibilities for multi-national accounts, including contracting and project management. Enjoyed mentoring new Account Managers through their onboarding and coaching them through complex customer negotiations.

Developed accounts within the Food & Beverage industry in the western US, including CA, UT, CO, AZ, NV, NM, and OK. Identified motivators and developed relationships to create growth opportunities, resulting in revenue growth that continuously surpassed revenue targets. Initiated process improvements that led to updated onboarding training and defined performance metrics.

Managed, revitalized, and prospected accounts in California by applying industry knowledge and leveraging my connections to expand Kalsec’s presence and penetration in the market. Delivered on targeted revenue, margin and objective goals.

Developed business for Naturex, Inc.: a global natural ingredients manufacturer. Provided customers with innovative clean label solutions for the food and beverage industry.

Managed top key accounts within California and Mexico. Provided customers with the company’s philosophy of “Satisfaction Plus”, a superior level of service from quote to cash.

Generated sales for this NPA/NSF cGMP and ISO 9001:2008 dietary supplement contract manufacturer. Developed strong client relationships through strategic research of nutraceutical companies, exceptional customer service, significant input on formulations, FDA regulations, trends, and marketing strategies.

Built positive relationships with customers of this private-label manufacturer of quality, excipient-free dietary supplements; managed nutrition counseling customer service call center entailing of heavy inbound calls and intricate handling of each account with great attention to detail for the customers health needs; offered complete nutritional programs and information to consumers looking to improve their overall health; built customer confidence by effectively communicating product knowledge; accurately processed invoices and reimbursements; followed customer orders through to shipping/receiving; resolved customer issues with respective department; drafted company letters; designed and displayed daily, weekly, and monthly marketing for store and customer email database; replenished literature on supplements; pulled, filed, and created patient charts; organized special event’s details and scheduling; forwarded potential patient information to scheduler; recorded accurate information on sales and customers original referral; ensured overall customer satisfaction and experience.