Support the implementation of the department operational strategy for the efficient and effective execution of the assigned components of the businessIdentify opportunities to improve the efficiency and effectiveness of the division operational processes and support the implementation of action plansContribute to the delivery of business strategies, plans, and initiatives in compliance with governing regulations and proceduresPartner with different departments to develop and execute detailed project and action plans based on operational excellence best practices.Support all enterprise sustainability requirements for the divisionProvides management with constant updates on projects and initiatives status, progress to completion, forecasts, potential and current risks as well as risk mitigation plans.Participate in the design and implementation of appropriate management reportingSupport the development of the division assessments as well as Ad-Hoc analytical, financial, and reporting models. Provide support and collaborate with other departments matter expertsProvide ongoing support to team members consolidating Weekly, Biweekly, Monthly and Ad-Hoc reports for the Vice President as well as other stakeholders as required.Assess strategic issues and develop appropriate recommendations in terms of strategies and action plans to address identified issues and risks. Analyze and diagnose current states, develop recommendations for improvement, and support the implementation of sustainable solutions.

• Managed a team of four Customer Service Representatives • Produced training manuals for employees, Standard Operating Procedures and Quality Manuals• Planned and coordinated special events• Researched suppliers and secured agreements to reduce costs• Coordinated customer service, accounting, marketing and sales successfully• Achieve 5 star, Customer Service rating, in Google, Yelp and Facebook