Implemented the Epic hospital billing platform across the entire OhioHealth systemUndertook a total redesign of both general ledgers for hospital and professional billing Designed the initial facility structure for OhioHealthAssisted with the implementation of Workday FinancialLaunched the Epic financial assistance module for OhioHealthEstablished bad debt collection workflow and onboard new collection vendors Delivered customer service for operational needs within the Epic system with a focus on self-pay workflowsLead Hospital Billing, Hospital Billing Claims and HomeHealth Billing teams in quarterly upgrades and monthly releases

Supervised 8 associates in daily operations for patient refunds, hardship financial assistance, Medicaid eligibility, Verbal Financial Assistance phone line and Price Estimate phone lineAssisted in creating and instructing semi-annual financial assistance training for all Revenue Cycle Customer Call Center and Financial Advocate departmentsCreated policies and scorecards to enhance production and reduce errorsFacilitated weekly and monthly meetings between OhioHealth management and vendors responsible for patient Medicaid eligibility

Reviewed and processed financial assistance applicationsWorked directly with patients to complete financial assistance applicationsLed monthly financial hardship reviews for patients needing additional financial assistanceCollected payments and negotiated feasible payment plan structures with customersAssisted in the conversion of the financial assistance application process from paper to HPF