• Directed and controlled the activities of the Front Office and reservations, maintained the #1 high-volume hotel in the greater Los Angeles Metropolitan area. • Ensured that qualified personnel are selected, hired, and trained in all areas of responsibility.• Improved and organized overall operations; increased associate morale and guest/client satisfaction. • Diligently worked for compliance with Intercontinental Hotel Group standards.• Successfully managed and • Awarded for 2 years of consecutive “Sales Excellence”, by upgrading patrons from Standard units to Suites.• Effectively addressed and resolved client grievances resulting in positive reviews and reoccurring business.• Assisted in conducting Daily Manager meetings where prior incidents and issues were addressed and delegated to designated team players to resolve and close.• Conducted vacancy and fill reports regularly.• Consistently build strong rapport and lasting relationships with clients and vendors alike.

• Greet all guests with a warm and friendly smile.• Register, and assign rooms to guests as well as issue room key and provide directions.• Recognize members through our IHG Rewards Program and promote our memberships. • Answer inquiries pertaining to hotel services; registration of guests, shopping, dining, entertainment, and travel directions.• Create, confirm, and cancel reservations as needed.• Handle guest complaints promptly, efficiently and in a polite manner.• Ensure an amazing stay for our guests by consistently exceeding their expectations.• Build lasting relationships with our guests.

• Greet all guests with a warm and friendly smile.• Register, and assign rooms to guests as well as issue room key and provide directions.• Create, confirm, and cancel reservations as needed.• Welcome all guests to the complimentary breakfast area.• Check-in all guests by obtaining room key/ room number.• Ensure a clean and sanitary work environment.• Clean workstations and restock food items.• Ensure guests expectations are met.