Karla Rivera Email and Phone Number
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My passion is in building diverse high-performing organizations, leaders, and teams creating healthy and sustainable growth culture for teams to thrive, driving profitable growth through optimal data driven approach, strategy, and masterful orchestration. My unique strength of synthesizing complex and ambiguous data making the connection to business opportunities. I thrive in matrix businesses creating a successful transformative vision, strategy, execution through orchestration and communicating future state using collaborative strategy models and driving execution with OKRs/KPIs across the lifecycle. Skills for transformation include using data driven decision making, impactful metrics, practical knowledge across stakeholders in complex matrix orgs. My sales experience leading teams, GTM, building deep relationships across organizations and industries with stakeholders, consulting, and collaboration across stakeholders creates an engine for revenue growth. Experience in channel, consulting, sales, global GTM, strategy, bus dev, & transformation, entrepreneurship with experience in behavioral change management in complex matrix corporation. Purpose-driven and passionate about business impact, results, and full spectrum diversity & its business critical impact. More details: Strategy, Execution, Sales & Channel technology leader with over 20 years of experience in inspiring leaders and teams to perform consistent 2Xs YoY growth. My purpose is implementing a servant leadership and learning organization ideologies inspiring leaders creating an environment where teams thrive through diverse customer centric conscious culture, empowering leaders to meet their optimal potential personally & professionally resulting in sustained revenue growth, sales acceleration,attracting the best talent & increased team performance. Building effective strategy through data insights & utilizing the power of cross-functional teams in matrix corporations. Deep understanding of tapping into the “corporate machine” across organizations and ERGs, building companywide relationships across industries.Trusting relationships are achieved through proven brand, thought leadership, authenticity, and influence leveraging the holistic power of our social values, & offerings to gain customer intimacy, bus growth, customer LOB access, marketing intelligence,understand our customer’s holistic strategy aligning how technology can help our customers goals/business outcomes. Interested in a strategic people leadership positions building world-class sales, CS, CX, channel, GTM, strategy teams.
Cisco
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Executive Director, Head Of Americas Software And Service Sales Strategy, Planning, And OperationsCisco May 2024 - PresentSan Jose, Ca, Us
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Co-Chairwoman Of The Women Of Cisco Board (Largest Global Erg At Cisco) - Americas | Board LeaderCisco Jun 2018 - PresentSan Jose, Ca, UsDoing good is good for business. Diversity is not only good for business but a business critical component. The change to a more inclusive future starts with our largest ERO. Evolving and transforming Women of Cisco to be a catalyst for not only inspiring women but tangible results in the development, retainment, attracting. Thought leadership and evangelization of why and how to bridge the gender gap for Women in Tech. Our FY22 approach is to create an environment and framework to close the gender divide by taking an intentional and holistic business strategy methodology using data insights to understand in what levels and areas the gender gap has accelerated and where we have seen success.• Lead 14 leaders from Sr Managers and Directors• Influencing and presenting to Cisco executive leadership team• Building programs that attract top talent, advance, retain, and develop women and women of color• Optimize Operational structure and excellence • Create vision and strategy for largest ERO at Cisco• Industry expert and thought leader• Advocating within tech and across industries for diversity as a business critical approach• Built strategy for data dashboard and the ability for data-driven decisions for across EROs• Building vision and strategy for largest ERO within Cisco.• Developing best practices for Cisco EROs globally• Creating large events with over 30k in attendance and 26 countries• Women of Cisco Americas has over 10k members and allies and 30 chapters across US, LATAM, and Canada
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Head Of Strategy For Global Enterprise Segment Customer Experience, Chief Of StaffCisco Aug 2022 - Apr 2024San Jose, Ca, UsStrategy and Planning Leader for Global Enterprise Segment Customer Experience (CX) for over $3B services and customer success track businessChange behavior managementOptimizing run the business motionsAlignment to global strategy and programsProvide strategic thought leadership for Americas CX strategy and operationsBuild the GES CX strategy, vision, culture, investments, resource allocation, governance, organizational structure, growth programs, brand, talent recruitment, retention, development, inclusion and diversity.Optimization of customer experience lifecycle and sales alignment strategy in a matrix model using: design thinking methodolgy, change management, deep business analysis, pilot programs, gap analysis, focus groups, and stakeholder relationships.Implement gap to growth analysis and strategyCreating business impact by using data-driven objectives and key results (OKRs) and V2MOMBuilding gap to growth analysis and initiatives Chief of Staff Business Unit Orchestrator in a complex large corporate matrix organization.GTM, includes partner strategy and helping customers accomplish their purpose through holistic, purpose-driven solutions
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Head Of Strategy, Bus Dev, Ops, & Transformartion For Sp As An Enterprise Americas Service ProviderCisco Jun 2020 - Aug 2022San Jose, Ca, UsResponsible for building the transformation, vision, strategy, GTM, operations and execution growing a $2B business in sell-to-motion for enterprise networking, collaboration, security, and applications. • Consecutive 8 QoQ and YoY FY20-21 double-digit growth since leading the business. • Lead GTM and transformation using data-driven for quality decisions developing and implementing the strategy, operations, and planning for the sell to SP as an Enterprise domain (Enterprise Networking, Collaboration, Security, ThousandEyes, and AppDynamics) for Americas Service Provider (ASP) organization. • Building a strategy synthesizing C-suite feedback and creating tangible programs• Right-sizing proper investment and resource alignment • Establishing stakeholder alignment across organizations, initiative utilization, channel optimization, sell to partner/channel plan, marketing intelligence, analytics, campaigns, best practices, creating innovative programs in customer intimacy for business growth and development opportunities for Americas Service Provider organization. • This strategy also leverages our holistic Cisco social values including, our CSR and Diversity, Equity, and Inclusion market leadership. Run and forecast a $2B Enterprise Technology growth engine.• Working with external and internal C-suite to build strategy and implement events and programs to drive growth and build customer intimacy• Operationalize programs, training, and behavior change management for ASP• Newly formed position building vision and strategy from the ground up.
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Diversity, Equity And Inclusion Executive SponsorCisco Jan 2021 - Jun 2022San Jose, Ca, UsAs an executive sponsor to the Cisco Americas Service Provider organization I lead and built a vision and strategy for our current Diversity, Equity, and Inclusion (DE&I) ASP Ambassador program to attract, recruit, and hire diverse candidates into ASP. Part of this role entails leading a team of high performers to educate people leaders and develop the strategy and plan jointly with EROs across Cisco including, Connected Black Professionals, Conexion (LatinX), and Women of Cisco.
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Head Of Global Partner Organization Go-To-Market Strategy,Business Development,Enterprise NetworkingCisco Dec 2018 - Aug 2020San Jose, Ca, Us• Worldwide Sales Business Development Leader in Global Partner Organization leading a team in creating the Channel Global GTM "go to market" strategy for Cisco’s $18B EN business. * Leading a cross functional team creating the Go-to-market strategy that includes multi routes-to- market, including IaaS, Managed services, ISVs, sales, channel working closely with marketing, product marketing, product management, sales, communications, and business units across Cisco’s matrix organization. • Creating and deploying innovative channel GTM and sales motion strategies to gain EN and solution (cross architecture) market share across the globe through Cisco’s channel (#1 competitive advantage, 75k partner sellers). • Leading a team of 23 reps and a manager, optimizing the operational framework for sales teams at our DMRs. Sales team performed in FY19 at a 79% YoY growth and over $240M in Commercial bookings. The team has performed 4 quarter double- and triple-digit growth since taking and optimizing operational framework. Scaling proven operations model globally in FY20. • FY20 triple digit growth and doubled pipeline totaling $3B• Responsibilities leading teams to implement commercial growth and increase partner profitability in various RTMs including distribution, DMRs, and e-commerce marketplaces. Implementing channel enablement/training programs, incubating channel pilots, development and execution of campaigns and programs, working with internal and external stakeholders (segments, Business Unit and VARs/DMRs). • C-suite engagement with various internal organizations and customers.
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Channel Consulatant ManagerCisco Oct 2015 - Feb 2019San Jose, Ca, Us• Trusted Advisor/GM and Business Consultant to CEOs of VAR, NDI, and Digital System Integrator Partners. Advising with a holistic outlook on all facets of the business (Operation Processes, Sales, Marketing EBITDA, etc). • Collaborate with distributors, ecosystem partners and stakeholders to grow strategy and profitability holistically for mutual partners. Implementing combined Cisco and Reseller strategy for profitability, and growth utilizing many facets of Cisco tools and resources for partners. Create Channel Strategy and execution for Commercial regions. • Lead an extended team of 22 engineering and product specialist for each partner strategy to execute aligned Cisco growth goals. • Responsible for over $400m in Cisco Software, Hardware, and Services business. Over 85% of Cisco revenue is obtained through Cisco's strategic partner community • Responsible for Strategy and Partner Planning for two regions collaborating with RM and SEM in creation and execution.
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Am Territory SalesCisco Mar 2014 - Feb 2016San Jose, Ca, UsStrategic partnership consulting CXOs to utilize new and existing technology in their environment to align the company vision & IT initiatives to produce business outcomes that yields an ROI using a holistic solution methodology that lowers TCO and Opex. Hit 101% of goal FY14 and 144% of goal for FY15Barbarian Award for strategic competitive takeout - (National Award)
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Independent Strategy ConsultantFreelance Jan 2021 - PresentProvide Strategic Business, GTM, Sales, Marketing Consulting in the Technology industry and other segments
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Board MemberThrivent Nov 2020 - Dec 2022Minneapolis, Mn, UsBoard Member -
Board MemberLove Never Fails Mar 2019 - Dec 2022Hayward, California, Us -
Oc/La Enterprise & Commercial Sr ManagerAscolta Is Now The Center For Professional Development @ Itt Technical Institute Jul 2012 - Mar 2014• Developing C level Enterprise/Select business relationships• Independently driving and growing business while brokering relationships between partners and customers• Leading a team of 4 business development representatives for double-digit YoY growth• Aligning and collaborating Cisco Enterprise Account Managers, Distributors, all Partner Technology Manufacturers, and customers together for solutions to needs.
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Resonance Consulting / Owner / ConsultantConsultant Jan 2010 - Mar 2014Independent Business ConsultantField Sales and Marketing Executive Field sales enablement Go-To Market Strategist for IT Infrastructure, CRM Implementation, SaaS Delivery, and Channel Partner Development for Commercial, Enterprise, Financial and Health Care Verticals Results: • Contracted with Universities for efficient protocols and processes, CRM utilization, and created and delivered Sales Training resulting in converting leads to average 1-3% to 11% • Contracted US Navy for 3D stereoscopic architecture and processes for Remote Maintenance solutions for technically cutting edge naval ships • Grew business 75% from first year to second
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Business Professor Onsite And OnlineIvy Tech Community College Of Indiana Aug 2009 - Mar 2014Indianapolis, In, UsIVY Tech Community College – Ft. Wayne, IndianaAdjuct Faculty Professor Educator for Vocational and Technical Course Instruction for Business ManagementResults: • Specialized in fields of Business Development through IT Strategy• Developed curriculum for Business Solutions, Sales Management, and Operation courses • Trained students to IT Solutions and Strategy to address existing Business Challenges -
Sr ManagerApollo Education Group Nov 2007 - Jan 2011Phoenix, Az, UsBrought on board and challenged to implement program's academic plan regarding academic advising and support. Scope of responsibilities entailed advising both young and adult professional students with aligning their educational and career goals through degree programs, student success plans, financial aid, tuition reimbursement and scholarships. Provided information, support and ensured all relevant data was appropriately maintained to ensure student success. • Achieved honor roll status every quarter and highest tribute of Presidents Circle Award• Exceeded goals by at least 40% in all four evaluations; promoted within 2 years from Manager to Senior Manager.• Led a team of 2, 1 BDM and 1sales representative • Researched, targeted demographic, developed, and implemented strategic plan and programs for the Northeastern Indiana area in regard to the academic, economic, social, and cultural needs of disadvantaged young and adult students to meet their needs.• Developed and implemented strategic plan and project targeting military student demographic; served on university related to student support, recruitment, and retention committees.• Implemented strategic marketing and academic programs regarding academic advising and support. Counseled students to ensure successful enrollment and completion of degree program objectives and to increase student retention, transfer and graduation rates• Conducted and contributed to marketing analysis and the marketing plan for Indiana Wesleyan University Leadership Education for Adult Professional (LEAP) program. -
Marketing Director And Admissions CoordinatorOssian Health Care And Rehabilitation Center Nov 2006 - Sep 2007Marketing Director tasked with crafting and disseminating marketing strategy that included advertisements, press releases, logos, and brand recognition. Forged and nurtured profitable relationships with community organizations, area hospitals, orthopedic hospitals, rehabilitation centers, residents, resident’s families, senior community, and physicians.• Propelled initiatives that amplified building census by 18% in first 2 months. Exceeded census goal 30% per month. • Executed state mandated forms to Discharge Planners and Aging and In-Home Services. • Conducted assessments of patients medically at local hospitals to determine cost efficiency and proper facility.• Oversaw the activities of over 48 staff members on two shifts to coordinate internal marketing.• Led a team of 8 employees
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Coordinator/Sales/Public RelationsMaster Consultants Jul 2006 - Aug 2006• Appointed to strategize, market, and edit plan for new business venture. • Organized and trained representatives to sell products and organized events• Built strategy framework •
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Sales ManagerPetite Sophisticate Jun 2005 - Jan 2006• Recruited, motivated, enabled, and led 10 sales representatives • Launched distinct campaigns that led to continuous surpassing of customer service and sales objectives by at least 20 percent on a weekly basis.
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Owner/Trainer/Instructor/Recruiter/Motivational SpeakerPerformance Pitching And Batting May 2001 - May 2005Met the challenge of starting up, advertising and obtaining business. Average of over 100 meetings per month. Concurrently accountable for instructing coaches and parents on properly instructing children and players.• Educated and mentored to ensure employees provided exceptional instruction during lessons.• Designed and distributed pitching instructions manual and recruiting materials for prospective college athletes.• Distinguished for guiding every apprentice who was of eligible age to receive a softball scholarship to Division 1.
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Creative Promotions/Reporting InternKoco News Station May 2003 - Nov 2003 Selected by organization to create AP reports and footage for reporters and commercials, advertising and slogans in conjunction with contributing to the Daily O’Collegian Oklahoma State University Newspaper.
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Collegiate Scholarship Athlete Oklahoma State UniversityOklahoma State University Aug 1999 - Aug 2001Stillwater, Ok, Us
Karla Rivera Skills
Karla Rivera Education Details
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Liberty UniversityStrategic Leadership -
Next Generation Executive Leaders Training @ Cisco
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Grand Canyon UniversityOrganizational Leadership And Development
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Cisco Systems Inc Nominated Jump Leadership TrainingBusiness Leadership
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Indiana Wesleyan UniversityStrategic Business Management
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Oklahoma State UniversityJournalism/Public Relations/Marketing
Frequently Asked Questions about Karla Rivera
What company does Karla Rivera work for?
Karla Rivera works for Cisco
What is Karla Rivera's role at the current company?
Karla Rivera's current role is Head of Americas Software and Services Sales Strategy, Planning, and Operations | Executive | DBA Doctorate of Business Administration Strategic Leadership ABD | Board Chair | Women of Cisco.
What is Karla Rivera's email address?
Karla Rivera's email address is ka****@****hoo.com
What is Karla Rivera's direct phone number?
Karla Rivera's direct phone number is +126043*****
What schools did Karla Rivera attend?
Karla Rivera attended Liberty University, Next Generation Executive Leaders Training @ Cisco, Grand Canyon University, Cisco Systems Inc Nominated Jump Leadership Training, Indiana Wesleyan University, Oklahoma State University.
What skills is Karla Rivera known for?
Karla Rivera has skills like Leadership, Account Management, Strategic Planning, Program Management, Cisco Technologies, New Business Development, Marketing Strategy, Cloud Computing, Teaching, Public Relations, Recruiting, Marketing.
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