Karla T. Email & Phone Number

Dallas, Tx, Us

Dallas-Fort Worth Metroplex

Dallas-Fort Worth Metroplex

Supervise 3-6 Casualty claims adjusters.Create onboarding training program for new hires and promoted adjusters.Train new hires operation of claims systems (Image Right and Claims Manager).Ensure proper claims handling. Address complex coverage issues, resolve liability applying the correct negligence and settle non-represented bodily injury claims.Coach adjusters to achieve business targets. Meet/exceed goals and quality assurance. 2024 QA Score: 88%. 2023 QA Score: 78%, 2022 QA Score: 83% (Corporate goal 80%)Conduct one-on-ones with adjusters to develop skills to exceed in current/future roles during their claims career.States: AR, AZ, IL, IN, OH, OR, OK, MO, MS, NM, PA, SC, TX, UT and WI

Dallas-Fort Worth Metroplex

• Supervise 4-5 property liability claims adjusters.• Ensure proper claims handling, coverage clearance and investigation of liability. Train adjusters to apply comparable negligence.• Coach adjusters to achieve business targets. Meet/exceed goals and quality assurance. 2020 QA Score: 91%, 2021 QA Score: 89% (Corporate goal 80%)• Conduct one-on-ones with adjusters to develop skills to exceed in current/future roles during their claims career.• Assist in onboarding and train new hires and existing adjusters.• States: AZ, AL, MI, NM, OH, OK, SC, TX, and UT

Dallas-Fort Worth Metroplex

• Supervise 3-4 entry-level claims adjusters. Ensure proper set-up/ handling of new claims, status calls and clearance/investigation of coverage/liability.• Coach adjusters to achieve business targets. Managed and set weekly/monthly goals to meet/exceed metrics and quality assurance. 2019 QA Score: 89% (Corporate goal 80%)• Conduct one-on-ones with adjusters to develop skills to exceed in current/future roles during their claims career.• Assist in updating and implementing training program for new hires and current adjusters.• Implement and lead new Glass team, focusing on coverage, urgency of claims handling and desk management.• States: AZ, AL, FL, GA, NM, OK, SC, TN, TX, UT and VA

Dallas-Fort Worth Metroplex

•Manage, litigate and settle bodily injury/ property damage claims.•Confirm or deny coverage and liability.•Communicate with policyholders, witnesses and claimants in order to gather information regarding claims and refers tasks to auxiliary resources as necessary.•Respond to various written and telephone inquiries including status reports.•Makes effective use of loss management techniques (Direct Dealing; ICP; V3 checks; open end release; first call settlements). •Negotiate and/or meditate in effort to reach settlements with attorneys, claimants, and/or co-defendants. •Arrange for expert inspections involving third party or potential fraud actions as needed.•Update files and provides comprehensive reports as required.•Identify and recommend referral of potentially fraudulent claims to the SIU.•States: AR, LA, OK and TX

Dallas-Fort Worth Metroplex

•Operate several claims systems (CVO, OCAS, RCS, LNW).•Investigate property claim damages and situations using internal and external resources. •Determine policy coverage.•Review recommendations for causation, to approval / denial a claim.•Establish preliminary financial reserves and adjusts based on investigation findings. •Maintain accurate and current communication with insured/claimant. •Maintain accurate and current claim file documentation. •Negotiate settlements with Construction Contractors; Attorneys; Service Vendors •Alert Underwriting, Special Investigation Unit and Subrogation regarding questionable risks encountered to ensure potential hazards are clearly documented.States: 47 States excluding AK, FL, HI

Greater Los Angeles Area

•Supervised legal assistants.•Managed 250+ personal injury files. •Wrote settlement demands. •Negotiated property damage and bodily injury claims. •Arranged car rentals and collected Loss of Earnings for clients.•Attorney Representative for recorded telephone and in person statements with insurance adjusters. •Calculated settlement distribution sheets.•Managed office accounting and payroll. •Translated communication between attorney and clients. •Helped plan and organize company functions. •Prepared Small Claims documents•Small Claims appearances with clients

Greater Los Angeles Area

·Assisted in opening a new store as well as setting and meeting store sales metrics·Assisted in achieving a 1.2 million sales revenue within the first 6 months of store opening·Assisted the Store Sales Manager in implementing visual and merchandising standards· Responsible for store in/outbound shipping and inventory· Provided clear and effective direction to staff in absence of Store Sales Manager· Supported Store Sales Manager in identifying, recruiting and properly staffing team members· Provided support in training and coaching employees to ensure the utilization of selling skills· Assisted in coaching and developing employees to achieve higher performance· Responsible in educating team members on company policies and procedures and ensuring compliance· Responsible for providing an exceptional shopping experience and exceeding customer expectations· Utilized current fashion trends to create fashionable attire for customers

Greater Los Angeles Area

· Interviewed potential personal injury clients· Prepared intake forms for attorneys· Explained attorney retainers to clients· Explained process of insurance claims to clients· Photographed injuries and property damage· Provided transportation for clients· Translated communication between clients, attorneys, and doctors

Baltimore, Maryland Area

· Ensured safety of all passengers on board the aircraft· Provided the exceptional customer service to all passengers· Served meals and beverages· First aid certified· Enforced all Federal Aviation Administration policies and procedures· Performed preflight, during flight, and post flight inspections of aircraft and cabin emergency equipment· Ensured proper cleanliness of the aircraft· Prepared all check forms, records and documents of cash transactions· Frequently Preformed duties as First Flight Attendant/Purser

Bachelor Of Science - Bs

Associate Of Science (A.S.)