Karla Wilson Email & Phone Number

Brisbane, Queensland, Australia

As an Account Manager at Discova, I focus on building and maintaining strong relationships with our travel partners across the APAC region. My role involves managing accounts to ensure our clients receive exceptional service while identifying opportunities for growth. I collaborate closely with suppliers and internal teams to develop tailored solutions that meet the unique needs of our clients. Conducting regular performance reviews allows me to provide strategic insights that drive sales success. By understanding market dynamics and staying on top of industry trends, I work to enhance Discova’s presence as a leading destination management company. My commitment to fostering partnerships and delivering results is at the heart of everything I do.

Brisbane, Queensland, Australia

As an Interstate Move Specialist at Muval, I manage the end-to-end logistics of interstate relocations for clients, ensuring a smooth and stress-free moving experience. I work closely with customers to understand their specific needs and provide tailored solutions, from initial consultations to final delivery. My responsibilities include coordinating with removalists, negotiating rates, and overseeing all aspects of the moving process to ensure timely and efficient service. I leverage my strong communication and organisational skills to handle any challenges that arise, ensuring that clients feel supported throughout their move. My commitment to exceptional customer service has helped me build lasting relationships and achieve high levels of client satisfaction in every relocation.

Brisbane, Australia

This role was an extension of my previous FC Mobile Travel position, providing me with the opportunity to gain complete autonomy in running my own travel business. I developed further skills in accounting, reporting, and the financial tasks necessary for business management. My primary responsibility involved organising customers’ travel plans and managing payments and reconciliations with supplier statements. As this is an independent business, I am entirely responsible for marketing, generating sales leads, and conducting tax, audit, and reconciliation checks.

Brisbane Area, Australia

In this independent role, I was responsible for organising and booking all travel arrangements for my clients. I sourced my own customers through word of mouth and local marketing campaigns, including sponsoring local sports teams. I also managed large group accounts, such as schools and Squash Australia. My expertise in travel, combined with strong sales and excellent customer service skills, enabled me to build a loyal, repeat client base and succeed in this role for several years. My ability to cultivate relationships and consistently meet targets also led to multiple opportunities with suppliers to further expand my knowledge.

Inner City And North Brisbane

During my time as a temp Travel Consultant, I worked in various locations across Brisbane to fill demand in under staffed stores. This required me to adapt and work alongside different people daily with minimal direction from the store. The tasks would include general sales to the public as well as assisting stores in their finance and reconciliation tasks. My ability and people skills saw me being requested regularly to fill the team gaps.

Southport And Bond University

With the opening of two new Student Flights stores in the Gold Coast region, I had the opportunity to leverage my leadership skills and business acumen to establish the brand in this part of Queensland by managing both stores simultaneously. My responsibilities included overseeing store setup, executing local marketing strategies, recruiting and training staff, and managing general office duties, in addition to fulfilling the sales consulting role expected of all managers. A key achievement in this role was successfully setting up Bond University as the first Student Flights store in Australia to achieve profitability in its opening month.

Newmarket, Auckland, New Zealand

As part of my general managerial duties, I was responsible for ensuring sales staff consistently reached their individual targets, conducting monthly performance reviews, and leading local marketing initiatives to drive business growth. I also provided consulting services to clients and took charge of the recruitment, training, and development of all new employees. My performance in this role was recognised with the “Consultant of the Year” award in 2001, highlighting my exceptional contributions to the business.

London, England

In this role, I managed the logistical coordination of multiple external parties, including airlines, insurance companies, and hospitals, to negotiate the repatriation of customers during medical emergencies. This rewarding experience enhanced my confidence, strengthened my problem-solving abilities, and honed my adaptability in handling diverse and challenging situations.

Matamata, New Zealand

2IC, Senior Consultant, Intermediate & Junior ConsultantMay 1993 – December 1998Throughout my career, I advanced from a junior role to a pivotal position within the team. As a top-performing sales consultant, I consistently achieved strong results and built robust relationships with both suppliers and clients. During this time, I developed essential business acumen, gaining expertise in managing office operations, including accounting and back-office functions, which contributed to the overall profitability of the office.

Atitb Level 1 & 2 Travel And Tourism Papers, Tourism And Travel Services Management

Activities and Societies: Institution: National College of Tourism (ATITB) City/Country: Wellington Qualifications: ATITB Level 1 & 2.

Nzim Professional Communication And Leadership Program, Leadership And Managment