Karla Wright Email and Phone Number
Karla Wright work email
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Karla Wright personal email
Experienced project management, multi-tasking and communication skills in order to coordinate multiple projects with competing demands and deadlines. Make sound decisions in high-pressure settings and utilize analytical problem-solving skills to trouble shoot and resolve issues. Articulate communicator with strong customer service skills.
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Order Operations Specialist (Disconnect)Zayo Group Jul 2021 - PresentDenver, Colorado, United States* Validate accuracy of order details based on the customer's written request for disconnection of service submitted by the Disco Care Team* Utilize Salesforce to effectively manage 250+ orders with various due dates* Daily interaction with customers to confirm disconnect dates, cross connects, company/vendor equipment retrieval and any other questions pertaining to the customer's disconnect request* Manage the disconnect orders across all products offered - Cloudlink, Dark Fiber, DIA, Ethernet, SONET, WAN, WAVES* Coordinate disco order due dates with new or replacement orders -
Service Delivery Project ManagerZayo Group Oct 2018 - Jul 2021Denver, Colorado, United States* Managed 80+ Ethernet install orders which included several high profile customers based on predetermined order deadlines* Engaged with internal teams (OSP, ISP, Engineers, Field Techs, Sales) to ensure teams remained on track for order install completion by FOC date provided to customers* Faciliated weekly customer calls and/or provided written communication with an update on the progression of the order* Coordinated / Scheduled Field Tech dispatches for any equipment that needed to be installed in the customer space
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Senior Billing AnalystPgi Mar 2017 - Oct 2018Greater Denver Area -
Directory Listing SmeNeustar, Inc. Mar 2016 - Dec 2016Englewood, Co• Ordered and interpreted LSR Directory Listings• Interpreted CSR and DLI Preorder responses for Directory Listing content• Interpreted the Listing Validation Reports (LVRs) published by major ILECs -
Specialist Directory Listing / Provisioner ILevel 3 Communications (Formerly Tw Telecom) 2013 - 2015Lone Tree, Co• Created new directory listings following established guidelines and procedures• Prepared, updated and distributed book close timelines to the Field, oversaw completion of required tasks and associated timelines within time-frame provided by the directory service provider• Ensured accurate and current customer directory listings information including billing resides in Level 3 back-office support systems and resolve customer service issues related to their directory listings• Interfaced with resellers when Level 3 is contractually responsible for establishing and maintaining the reseller’s end-user listings
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Business AnalystLevel 3 Communications Nov 2012 - 2013Broomfield, Co• Researched unmatched and stranded circuits in multiple revenue, inventory, ordering and costs systems• Matched circuits to customer revenue or identify as stranded cost to provide revenue reporting and cost savings• Tracked and reported progress weekly and monthly• Accessed the front end and back end of various systems for data mining purposes for exception analysis -
Billing Research AnalystVerizon (Formerly Mci) 2003 - Sep 2012Highlands Ranch, Co• Resolved Carrier Access Charge issues• Investigated contract issues to include net spending versus contractual commitment claims and provided resolutions• Researched and resolved Incorrect/Missing Discounts and Promotions• Interpreted contractual language involving promotional entitlements versus current priced rates• Handled Monthly Recurring Charges (MRC) / Non-Recurring Charges (NRC) Disputes• Corrected Voice and Data re-rates (per minute/hour billing)• Pricing adjustment reviews and reconciliation of pricing disputes to cover incorrect/missing discounts/promotions, MRC / NRC and Voice/Data re-rates
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Order Management Group Team LeadVerizon (Formerly Mci) 2000 - 2003Highlands Ranch, Co• Assisted Supervisor with coaching and development of each team member and served as back up to Supervisor in their absence• Computed and prepared productivity/effectiveness data used by Management• Ensured highest level of customer satisfaction provided by Quality monitoring of issues• Placed Move, Add, Change, Delete (Disconnect) orders, orders for changes to E911 and Directory Assistance/Directory Listing requests as needed
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Quality AssuranceVerizon (Formerly Mci) 1999 - 2000Highlands Ranch, Co• Monitored 10 to 20 Customer Service Reps, coached and developed each Rep during one-on-one feedback sessions on a monthly basis on their ability to provide quality customer service and on their job knowledge• Interacted with management by providing them the compiled monthly data (statistics) and provided effective recommendations as necessary• Kept respective Supervisors/Managers aware of their employee’s strengths and areas of opportunity• Presented the current Quality Assurance guidelines to the new hire training classes on an as needed basis and explained my role/interaction with them
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Local Service Support SpecialistVerizon (Formerly Mci) 1998 - 1999Highlands Ranch, Co• Issued and tracked credits for customer billing issues• Maintained billing system records for all active MCI Local customer accounts• Received, diagnosed, managed and resolved customer Local billing issues, questions and concerns in an inbound call environment• Met or exceeded call handling and Quality measurements monthly -
Local Service RepVerizon (Formerly Mci) 1996 - 1998Glendale, Co• Launched Local Service for MCI servicing - CA customers• Assisted with the development of standard operating procedures (SOPs)
Karla Wright Skills
Karla Wright Education Details
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Business Administration
Frequently Asked Questions about Karla Wright
What company does Karla Wright work for?
Karla Wright works for Zayo Group
What is Karla Wright's role at the current company?
Karla Wright's current role is Service Delivery Project Manager.
What is Karla Wright's email address?
Karla Wright's email address is ka****@****pgi.com
What schools did Karla Wright attend?
Karla Wright attended University Of Phoenix-Colorado Campus.
What skills is Karla Wright known for?
Karla Wright has skills like Coaching, Call Centers, Account Reconciliation, Access, Analysis, Business Analysis, Business Process.
Who are Karla Wright's colleagues?
Karla Wright's colleagues are Kyle Dimmitt, James Pagano, James Nosek, Chad Morrow, Austin Grace, Dominic Richert, Thien Duc Nguyen.
Not the Karla Wright you were looking for?
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Karla Wright Hayden
Williams, Or6me.com, mac.com, nwpanel.com, plummerforest.com, plummerforest.com, herb-pharm.com2 +150997XXXXX
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Karla Wright, CSCP, CSM
Washington Dc-Baltimore Area1l3harris.com
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