Karla Alemán Email & Phone Number

Panama

Panama

• Provide daily support to all Financial Shared Services (FSS) Departments, serving as a Subject Matter Expert on business process management and continuous improvement methodologies and tools.
• Work with functional leaders and project teams to develop and execute project plans to identify and deliver process improvement efforts in support of business objectives.
• Develop process maps and documentation and work with functional leaders to ensure these documents remain up-to-date and available in the process library.
• Assist with intranet site editions and SharePoint site changes including libraries, forms, and permissions.
• Assist with Business Continuity plan updates to ensure plans are in place, executable, and in line with the overall company plan.

• Invoiced customers using various web portals and follow up on any exceptions or issues related to billing/invoicing.
• Worked with Accounts Receivable (A/R), Credit Portfolio Managers (CPMs), branches and sales teams to resolve customer's situations which prevent payment of Grainger invoices.
• Identified, addressed, resolved problems or conditions which caused past due situations.
• Trained coworkers and team members cross-functional departments in SAP.

• Provided direct support to sales efforts by managing the delivery of discrete deliverables to customers as well as providing leadership, assistance and advice to sales pursuit teams from initial engagement contact.
• Managed an RFx from initial conversations through: proposal submission, orals, due diligence, Best and Final Offer (BAFO), and contract signing.
• Provided potential customers a response document with a thorough description of a proposed solution.
• Captured, analyzed, and act on win/loss information.

• Sold enterprise products and service offerings.
• Worked in a team setting environment supporting an inside/outside relationship sales team selling Dell's enterprise products and services.
• Became a trusted advisor by understanding business challenges, recommended a solution, quote, and price also negotiated and provided technical product information.
• Effectively balanced short term and long term priorities while driving enterprise solutions including servers, storage, networking as well as enterprise software and peripherals.
• Utilized strategic probing to identify, evaluate and recommend alternative business solutions.

Panama

• Sold hardware and software maintenance renewals from various software publishers such as Symantec, VMware, RedHat, etc.
• Grew the hardware business and the software maintenance revenue generated on retention and development accounts.
• Improved relationship with Dell's Independent Software Vendors (ISV) Partners.
• Provided Point of Care Solutions to hospitals, physician practices & clinics.
• Worked closely with Dell Partners to provide appropriate solutions that comply with HealthCare Regulations and Standards.

Dell

• Sold Dell branded and third party products to school districts, universities and state and local government agencies through distribution channels.
• Maintained existing relationships with established Software and Peripherals (S&P) customers and engaged non-Dell S&P buying accounts to create and develop relationships that helped grow the business.

Panama

• Worked primarily with Value Added Resellers.
• Developed and maintained vendor and customer relationships.
• Developed monthly and quarterly sales strategies to achieve revenue and margin goals.

Panama

• Sold software and third party peripherals to small and medium businesses throughout the United States.

• Provided sales and support for Software and Peripherals (S&P) Specialists and Inside Sales Representatives (ISR) selling all Dell branded parts, peripherals and third party products.
• Generated new business leads by networking with internal customers (ISRs and S&P).

• Maintained existing accounts and grew business with those customers.

Panama

• Assisted the Accountant with basic book keeping activities such as, maintaining spreadsheets and verifying calculations.
• Deployed Sysmeca Program, which was a Data Base that allowed users to create and submit the payroll to Caja de Seguro Social to assure every worker received their payment correctly and on time.