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Karla Berg Email & Phone Number
Office Administrator and Website and Training Assistant
at
SmartCAMcnc
1 work email found
@magview.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Office Administrator and Website and Training Assistant
Location
Springfield, Oregon, United States
Company size
Who is Karla Berg? Overview
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Quick answer
Karla Berg is listed as Office Administrator and Website and Training Assistant at SmartCAMcnc, a company with 7 employees, based in Springfield, Oregon, United States. AeroLeads shows a work email signal at magview.com and a matched LinkedIn profile for Karla Berg.
Karla Berg previously worked as Office Administrator/Website and Training Assistant at Smartcamcnc and Volunteer at Willamalane Park And Recreation District. Karla Berg holds Associate Of Arts And Sciences (Aas), Media Arts And Technology from Lane Community College.
Company email context
Email format at SmartCAMcnc
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{first_initial}{last}@magview.com
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AeroLeads found 1 current-domain work email signal for Karla Berg. Compare company email patterns before reaching out.
Profile bio
About Karla Berg
Everyone is great at something. I am great with technology, and I love helping people succeed. Here is how I have used data and courage to lead teams to success:Collaborated on projects that increased customer satisfaction scores by 8% and helped reduce How-To Support tickets by 10%.Created and led customer onboarding and implementation team: * Used historical data to determine headcount and learning content * Planned and implemented new eLearning system to train new customers on Saas products * Reduced 90 day customer churn by .3%Reach out to me to discuss how I can help you use data and customer focus to grow your business!
Listed skills include Altiris, Sql, Windows Server 2003, Windows 7, and 21 others.
Current workplace
Karla Berg's current company
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Smartcamcnc
14 roles
Karla Berg work experience
A career timeline built from the work history available for this profile.
Office Administrator/Website And Training Assistant
CurrentWebsite, Social Media, Advertising AssistantVideo Editing/Training ProducerAccounts ReceivableSales/RenewalsHR/BenefitsCustomer Support
Oct 2023 - Present
Volunteer
CurrentCustomer service assistance during special events.
Sep 2022 - Present
Technical Support Supervisor
* Led teams of 6 Technical Support Agents supporting enterprise customers across the U.S.* Customer relations: Met regularly with teams and customers to assure progress on technical issues and ensure customer satisfaction.
Mar 2023 - Oct 2023
Onboarding Manager
* Built new Customer Onboarding Team from scratch: Used analytics to determine the headcount needed and roles. Hired 2 new Onboarding Specialists. Trained and coached new team to ensure productivity and individual success. * Procured, planned and helped populate new eLearning system for customer training. Initial phase went live in 2.5 months, phase 2.
Oct 2021 - Aug 2022
Implementation Specialist
* Original Implementation Specialist: Created curriculum, cadence and delivery of training webinars to new customers.* Met individually with new accounts to ensure they are setup for success.* In the first quarter of this new Onboarding process, 90 day customer churn dropped from 1.5% to 1.2%.
Feb 2021 - Dec 2021
Technical Support Specialist
* Supported customers with technical issues for RepairShopr and Syncro through phone and email.* Created and updated technical knowledge articles.* Helped customers and colleagues to resolve advanced issues and escalations.* Log bugs and enhancement requests.
Jun 2020 - Feb 2021
Customer Service Representative
Assist customer with product details and ordering via phone, chat and email.
Dec 2019 - Jun 2020
Senior Security Infrastructure Administrator
- Collaborated on creation of new Escalation Management procedures including process creation, training, implementation and analytics. New procedures reduced customer escalation turn around by 82% and P1 escalated ticket.
- Single point of contact for escalation requests submitted by or on behalf of customers
- Negotiate with a wide variety of contacts to determine plans of action, maintain progress updates and ensure case movement
- Act as Subject Matter Expert on Global Procedure Guide Standards and best practices
- Drive and maintain the highest level of customer satisfaction
- Ability to analyze information and utilize the results, within very short time-frames
Jun 2018 - Jul 2019
Manager, Technical Support
*Led and worked on projects including global cross training: Created and helped implement multiple process change trainings including new case management system and knowledge base repository. *Managed technical support teams of 5-30 individual contributors - Included hiring, coaching as well as global and cross team collaboration. *Gathered, analyzed and.
Nov 2012 - Dec 2018
Sr. Technical Support Engineer
- Create and implement training for new hires including corporate trainings and product knowledge.
- Assist management with scheduling, individual employee interactions and hiring.
- Create knowledge base documents and assist with the knowledge base by editing and maintaining documents.
- Assist customers and colleagues with issue resolution and escalation management regarding Symantec Management Platform (including pcAnywhere, Monitor Solution, Software Management and Inventory) as well as.
- Troubleshoot using SQL queries, IIS and Windows
- Troubleshot issues with TCP/IP and other networking technologies
Jun 2009 - Nov 2012
Tech Support Engineer
* Supported customers with technical issues for pcAnywhere, Ghost and Symantec Management Platform through phone and email.* Created and updated technical knowledge articles.* Log bugs and enhancement requests.
Dec 2006 - Jun 2009
Helpdesk/Escalation Agent
Assisted clients and other technicians with issue resolution. ACT! Troubleshooting as well as advanced Windows operating systems troubleshooting as it related to ACT!.
Jul 2005 - Nov 2006
Multi-Media Developer/Graphic Artist
Oregon Center For Applied Science
* Designed, created and produced a variety of graphic materials, ranging from pieces with low to high budgets, independently and/or under limited supervision. * Prepared media: including animations, videos, stills and audio. * Used programming languages like Lingo and Action Script to program interactive software. * Key team member in the conceptual phase.
Dec 2002 - Feb 2005
2 education records
Karla Berg education
Associate Of Arts And Sciences (Aas), Media Arts And Technology
Associate Of Arts (Aa), Liberal Arts And Sciences/Liberal Studies
FAQ
Frequently asked questions about Karla Berg
Quick answers generated from the profile data available on this page.
What company does Karla Berg work for?
Karla Berg works for SmartCAMcnc.
What is Karla Berg's role at SmartCAMcnc?
Karla Berg is listed as Office Administrator and Website and Training Assistant at SmartCAMcnc.
What is Karla Berg's email address?
AeroLeads has found 1 work email signal at @magview.com for Karla Berg at SmartCAMcnc.
Where is Karla Berg based?
Karla Berg is based in Springfield, Oregon, United States while working with SmartCAMcnc.
What companies has Karla Berg worked for?
Karla Berg has worked for Smartcamcnc, Willamalane Park And Recreation District, Magview, Syncro, and Syncromsp.
Who are Karla Berg's colleagues at SmartCAMcnc?
Karla Berg's colleagues at SmartCAMcnc include Paul Kavanagh.
How can I contact Karla Berg?
You can use AeroLeads to view verified contact signals for Karla Berg at SmartCAMcnc, including work email, phone, and LinkedIn data when available.
What schools did Karla Berg attend?
Karla Berg holds Associate Of Arts And Sciences (Aas), Media Arts And Technology from Lane Community College.
What skills is Karla Berg known for?
Karla Berg is listed with skills including Altiris, Sql, Windows Server 2003, Windows 7, Windows Xp Professional, Windows Server 2008, Ghosting, and Windows Server.
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