Providing high-quality transcription of customer opted-in Siri audio data to help evaluate machine learning response looking at accuracy and appropriateness. Applied grading guidelines in critical evaluation of more than 2,000 audio files within 70% accuracy for all true-trigger responses that helps improve the customer experience using Siri. Mentored 18 peers and new hires in both 1:1 & group sessions to elevate Spanish locale performance for Quality metrics raising from 60 to 90, above-average metrics. Completed dual certification in es_MX and es_US locales to increase helpfulness as a Locale Point of Contact supporting more analysts. Performed detailed analysis of Siri recordings leveraging linguistic and cultural knowledge to identify guidelines that needing to be amended to better the user experience using Siri. Selected to participate in Special Project Group study for Spanish speakers generating live user data of my interaction with Siri to help highlight areas for enhancement. Transcribed audio files that support the customer experience using critical thinking helping improve data accuracy with consistent scores over 90 resulting in more useful Siri responses for the user.Designated Expert Grader evaluating my peers responses and resolving conflicts (Conflict Resolution).

Lead Inclusion & Diversity, wellness, and volunteer initiatives for ARM Austin team of 300 people, working closely with team leaders to create a positive atmosphere and engage team.Designed and coordinated more than 12 events across two sites (Austin and San Diego) influencing employees to connect, consistently engaged with more than 70% participation by team members in both sites.Working successfully with 19 AMR Team Leads collaborating on content and implementation of team activities to reduce annual turnover from approx. 35% to 28% attrition. Developed FY23 roadmap and budget for engagement activities by creating an engagement pulse study to measure feeling of being appreciated by leadership.Communicated with global Annotation sites to organize and implement Team Challenges promoting focus areas of mental health, fitness, and outdoor activities with approval rating of 80% measured by employee feedback.Worked actively with global Inclusion and Diversity teams promoting monthly events that engage minority communities with 90% participation within the group.Created an annual meal drive in collaboration with  Volunteer Champion donating more than a 1,000 meals to people in need.Coordinated Return to Office site resumption for a warm inclusive welcome of 350 employees, many of whom had never been on site; conducted engagement activities, building tours, and scheduled first-day back with senior leadership team.

Professional translator with strong proficiency in various academic, business, legal and social settings. Optimized understanding when translating written documents from English into Spanish, improving the proper communication with the customer. Ensured correct intent and tone in all translations by preserving details. Edited, standardized, proofread, revised, and finalized translated material.

Implement processes to improve and make more efficient administrative duties.  Review current brokerage statements of registered representatives for trading activity.Perform compliance procedures for storing and disposal of statements and other sensitive documents.Communicate with broker dealers to follow up on requests made on behalf of customers.

*Cleansing programs *Logistic and Marketing

Policies administration and organization of insurance documents. Customer Service and personalized customer service to clients. Manager assistant. Managed candidate database for recruiters. Office administration. Customer service and marketing for Spain. Meetings with prospect clients Office administration

-Policies administration and collection analysis for the local clients.