Karla Burns
AeroLeads people directory · profile

Karla Burns Email & Phone Number

Director, Support Services at Points
Location: Toronto, Ontario, Canada 5 work roles 1 school
1 work email found @points.com 4 phones found area 416 LinkedIn matched
✓ Verified August 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 4 phones

Work email k****@points.com
Direct phone (416) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Points
Role
Director, Support Services
Location
Toronto, Ontario, Canada
Company size
330 employees

Who is Karla Burns? Overview

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Quick answer

Karla Burns is listed as Director, Support Services at Points, a with 330 employees, based in Toronto, Ontario, Canada. AeroLeads shows a work email signal at points.com, phone signal with area code 416, and a matched LinkedIn profile for Karla Burns.

Karla Burns previously worked as Senior Manager Support Services at Points and Customer Support Manager at Points.Com. Karla Burns holds Hospitality Management from Holland College.

Company email context

Email format at Points

This section adds company-level context without repeating Karla Burns's masked contact details.

{first}.{last}@points.com
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AeroLeads found 1 current-domain work email signal for Karla Burns. Compare company email patterns before reaching out.

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Profile bio

About Karla Burns

SUPPORT SERVICE PROFESSIONAL with 15+ years experience in contact centers and business operations, both large and small. Dedicated and demonstrated leader who thrives in a fast paced environment.

Listed skills include Leadership, Team Leadership, Management, Customer Experience, and 15 others.

Current workplace

Karla Burns's current company

Company context helps verify the profile and gives searchers a useful next step.

Points
Points
Director, Support Services
toronto, ontario, canada
Website
points.com
Employees
330
AeroLeads page
Company profile
View company profile Email format
5 roles · 26 years

Karla Burns work experience

A career timeline built from the work history available for this profile.

Director, Support Services

Current
Points
Mar 2021 - Present

Senior Manager Support Services

Points

Toronto, Canada Area

- Manage initiatives and process improvements related to Customer Support for both end user and B2B- Manage development and continuous improvement of training plans and materials- Liaise with internal and external clients to improve or maintain relationships, manage expectations of product offerings, and suggest improvements where needed- Track Goals and coach to improvements- Prioritize production bugs and follow up with internal teams for resolution

Feb 2007 - Mar 2021

Customer Support Manager

Points.Com
2007 - 2009 ~2 yrs

Client Care

Bell Mobility
2005 - 2007 ~2 yrs

Manager

Resolve Coporation
2001 - 2004 ~3 yrs
Team & coworkers

Colleagues at Points

Other employees you can reach at points.com. View company contacts for 330 employees →

TL Terry Lin Terry Lin Colleague at PointsCanada View → JP Jamie Pithers Jamie Pithers Colleague at PointsGreater Reading Area, United Kingdom View → VT Vaibhav Taneja Vaibhav Taneja Colleague at PointsToronto, Ontario, Canada View → CP Central Perkasa Central Perkasa Colleague at PointsIndonesia View → VB Vania Budimartono, Pmp® Vania Budimartono, Pmp® Colleague at PointsCanada View → KA Kerem Ataman Kerem Ataman Colleague at PointsToronto, Ontario, Canada View → KM Karen M. Karen M. Colleague at PointsDubai, United Arab Emirates View → KO Karen Olmedo Karen Olmedo Colleague at PointsMonterrey, Nuevo León, Mexico View → TM Tiara Margareta Tiara Margareta Colleague at PointsHong Kong Sar, Hong Kong View → ST Sagar Tomar Sagar Tomar Colleague at PointsGreater Toronto Area, Canada View →
1 education record

Karla Burns education

  • Holland College
    Holland College
    Hospitality Management
FAQ

Frequently asked questions about Karla Burns

Quick answers generated from the profile data available on this page.

What company does Karla Burns work for?

Karla Burns works for Points.

What is Karla Burns's role at Points?

Karla Burns is listed as Director, Support Services at Points.

What is Karla Burns's email address?

AeroLeads has found 1 work email signal at @points.com for Karla Burns at Points.

What is Karla Burns's phone number?

AeroLeads has found 4 phone signal(s) with area code 416 for Karla Burns at Points.

Where is Karla Burns based?

Karla Burns is based in Toronto, Ontario, Canada while working with Points.

What companies has Karla Burns worked for?

Karla Burns has worked for Points, Points.Com, Bell Mobility, and Resolve Coporation.

Who are Karla Burns's colleagues at Points?

Karla Burns's colleagues at Points include Terry Lin, Jamie Pithers, Vaibhav Taneja, Central Perkasa, and Vania Budimartono, Pmp®.

How can I contact Karla Burns?

You can use AeroLeads to view verified contact signals for Karla Burns at Points, including work email, phone, and LinkedIn data when available.

What schools did Karla Burns attend?

Karla Burns holds Hospitality Management from Holland College.

What skills is Karla Burns known for?

Karla Burns is listed with skills including Leadership, Team Leadership, Management, Customer Experience, Process Improvement, Customer Satisfaction, Product Management, and Training.

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