Karla C Mora Email & Phone Number

Costa Rica

• Strategically led a talent team of 30+ members, specializing in Engineering, Sales, Marketing, and Manufacturing recruitment, achieving over 3500 hires annually with consistently positive KPIs.• Collaborated with Business Leaders, Operations, Finance, and Country Managers to craft a global recruitment plan aligned with Intel's strategic talent requirements.• Fostered strong partnerships and business advocacy to devise innovative recruiting strategies for critical Engineering and Sales initiatives.• Applied 'Authentic Leadership' practices to cultivate high-performing teams, empower individuals, and maximize potential. Achieved an Employee Engagement score of 91% (10 points above average), a 100% Advocacy & Inclusion score, and received the Manager Excellence Award for two consecutive years.• Program Management: Spearheaded a pivotal talent project for the centralization of end-to-end internal transfers, hiring and onboarding 18 new recruiters within three months, and strategizing to manage approximately 1500 US requisitions. This included aligning systems, processes, and identifying technical enhancements.• Oversaw the Talent Outsourcing transformation project, facilitating the transition of over 60 employees, including First Level Managers, across three organizations, while maintaining positive stakeholder relations and ensuring no disruption to key operational metrics.

Costa Rica

• Directed a team of 10+ top-performing recruiters, successfully facilitating approximately 4500 internal moves annually with a 98%+ defect-free rate, enhancing internal mobility.• Improved the Internal Hiring Process by employing a design thinking approach, achieving approximately 43% increased efficiency through automation and the elimination of redundant steps.• Played a key role in significant talent transformation initiatives, leading change management activities such as communications and training plans, affecting over 250 US/LAR Recruiters, Sourcers, and Talent. • Temporarily assumed the role of Talent Ops Manager during a 10-week sabbatical, supporting Organizational Design processes and driving reporting process efficiencies.

Costa Rica

• Provided end-to-end recruiting support for IT, Finance, and Design Center ramps in Costa Rica, delivering 1200+ hires in approx. 3 years, accounting for 75% of all CR hiring, with consistently positive KPIs: 34% diversity hiring, 48-day Time to Accept, and the highest Candidate Experience survey scores in LAR.• Utilized Talent Intelligence and market availability insights to guide talent planning and support the establishment of three new businesses in Costa Rica. • Led end-to-end process optimization for intern and student hiring, focusing on increasing speed and quality. Developed a program targeting Tech Female Students to enhance the diverse Engineering talent pipeline.• Managed LAR proactive sourcing initiatives, designing four campaigns that reached approximately 30,000 leads, achieved a 58% view rate, and a 9% application rate, resulting in a robust pipeline for IT and Design Center organizations.

Costa Rica

• Global Services (GS) unifies 17 diverse non-factory organizations in Costa Rica, striving for the consistent maximization of synergies and efficiencies to provide a competitive edge for the site and Intel.• Utilized strong business partnerships and influence skills to launch the Site Leadership Program and the inaugural Engineering/Technical Development Program.• Co-led the Site Operational Excellence team, achieving over $1 million in savings for Intel CR within a one-year timeframe.• Actively engaged in significant corporate people movement initiatives, supporting placement activities and managing communication across all levels.• Spearheaded the New Business Landing and served as the lead for the Site General Manager Office Game Plan. Managed Information Technology Service Operations, including the Tech Assistant Center and Executive Support Team.

Costa Rica

• Successfully managed Costa Rica's inaugural Office Service Desk e-Support Team, setting strategic objectives and leading the team to a 26% improvement in key performance indicators.• Program Management: Directed three significant projects across both technical and non-technical domains, aimed at boosting efficiencies, standardizing procedures, and introducing new processes to elevate the customer experience.• Forged strong business partnerships and effectively influenced stakeholders at all organizational levels.• Established and oversaw the Technical Assistant Center for VIP support, employing a transformational leadership style and data analytics expertise to drive critical decisions while ensuring cost-effectiveness and productivity of headcount were maintained.

Costa Rica

Costa Rica

Costa Rica

Costa Rica

Bachelor'S Degree, Public Relations

Technical Degree, Children & Youth Psichology

Bachillerato & Sprachdiplom Diploma