- Act as a liaison between property owners and maintenance teams, promptlyreporting any issues and ensuring timely resolution before tenant move-in.- Coordinate property projects for turnovers, encompassing tasks such aspainting, flooring, and roofing, while adhering to established timelines andbudgetary constraints.- Maintain and update CRM systems to track property-related data, ensuringaccurate and up-to-date information for effective decision-making.- Maintain compliance with industry standards while executing diverse types ofprojects, ensuring all relevant regulations were adhered to.- Manage incoming inquiries through warm calls and support email, providingexceptional customer service and resolving queries promptly.- Support Property Manager in diverse tasks related to property management,ensuring efficient communication with property owners, clients, residents, andvendors.- Participate in ongoing professional development opportunities, staying currentwith industry best practices and technological advancements.- Positively engaged with customers and maintained professional appearance ascompany representative.- Perform administrative duties including data entry tasks, documentmanagement, and generating reports as required.

- Organize, oversee, and reply to emails- Handle data entry into the company’s CRM- Conduct effective and precise communication between our clients, coordinators, technicians, and tenants- Work through a 12-step process to get requests through the pipeline to completed and billed work- Assist managers who own the case through phone calls, emails, texts, and data entry

Assist the Property ManagerCommunicate with owners, clients, residents & vendors- Coordinate and schedule internal resources, and/or tendering for contractors/vendors to perform preventative, regular, and unexpected maintenance where required. - Establish a list and create a schedule of all required regular property maintenance.- Effectively troubleshoot minor maintenance issues.- Maintenance requests- Manage all Property Operations including leadership, support, and performance feedback to contractors/vendors where required.- Painting Project for Properties- Responsible for regularly reporting issues and plans to address these issues with the Property Owners.- Responsible to ensure work is being completed on time and to standard.- Troubleshoot and perform first-level maintenance and repairsAccommodate existing inquiries thru warm callsCRM- Buildium- LeadsimpleData entryClean up and respond on the support email

- Develop customer service solutions- Document each client’s queries or problems as well as the resulting answer or solution- Maintain service level- Monitor ads and incoming leads- Prompt calls, chats, Facebook comments, and email responses to clients- Schedule orientations for clients interested in immigration or student visa

• Build and strengthen client relationships to achieve long-term contract goals• Work with sales and other internal teams to develop strategic marketing plans • Overseeing customer account management, including negotiating contracts and agreements to maximize profit• Resolving complaints and keeping track of all processes that pertain to the client’s desires• Ensuring the successful execution of marketing strategies and objectives while trading to meet the expectation of our clients