Karla Hernandez Mccoy Email & Phone Number

Miami, Florida, United States

*Mantain positive relationship with Authorized Distributors in Latin America and the Caribbean.• Process and follow up customer orders until completion.• Review inventory levels and lead times.• Coordinate and schedule shipments/pick-ups for international orders.• Ensure compliance to all company and business policies and administer all open sales order and ensure appropriate order flow.• Collaborate closely with finance and credit department to optimize order management processing and minimize billing errors.• Develop strong relationships with cross-functional teams, including sales, operations, logistics, procurement, and finance.• Identify issues related to order’s fulfillment and proactively address them.

Miami, Florida, United States

• Process customer quotes and orders.• Review inventory levels, lead time and track production until fulfillment of orders. • Check data accuracy for new accounts, quotes, orders and invoices.• Collect payment from customers.• Liaise with production and logistics department to ensure timely deliveries.• Provide support to sales representatives.• Update customer databases and maintaining records.• Handle customer requests, inquiries and/or complaints.

Miami, Florida, United States

• Enter vendor invoices verifying and updating details such as pricing, discounts and other relevant information. • Open new vendor’s accounts and discuss terms (min order, freight, return policies, and terms of payment)• Ensure that outbound purchase orders are processed in a timely manner and followed up on completion. This includes corroborating order processing, request tracking information, report shortages/errors and follow up on back orders. • Research, inquire and process claims in case of discrepancies. • Process and ensure on time payments to vendors. • Maintain accurate records and assist in inventory control.• Manage and process inbound purchase orders

Managua, Nicaragua

• Be the first point of contact for potential customers via telephone, email, web or other channels as established, to gather information and assign the appropriate sales representative. • Responding to incoming customer inquiries, requests, complaints via telephone, email web or other channels as established.• Follow-up for new business leads to sales through CRM system/Salesforce• Process inbound customer contracts or proposals • Create and use dashboards to provide at-a-glance reporting for the senior management team.• Review processes, procedures and policies relevant to the role

Managua

• In coordination with the Electricity Distribution Company, identify and develop strategies to reduce energy loss due to fraud.• Planning and execution of inspections with the Distribution company. This involves managing travel allowances, and other expenses related to the activity.• Solve customers complaints related to electricity fraud, adjusted to national legal framework• Statistical analysis to improve quality and productivity.• Prepare and administer budget, and ensure accounting procedures are followed. • Implement human resources policies, procedures and practices. Recruit, interview and select staff that have the right technical and personal abilities to help fulfill the organization's mission.

Master'S Degree, Derecho Administrativo

Licenciado En Derecho, Law

Bachelor Of Business Administration (B.B.A.), Finance