Meeting with students to solve issues, offer advice, and/or give support with empathy, sensitivity, and a professional customer-oriented approach, on a daily and regular basis. Co-managing the relationship with class representatives, together with (and under the overseeing of) Program Leadership.Supporting students facing academic difficulties or overall challenges within the program experience.Managing (written and oral) communication to students, including all written regular communications and information points; presentations and information sessions; etc.Identifying ways to improve the student experience.Assisting Program Leadership in the coordination and implementation of new curricular and extracurricular innovations.Supervising and coordinating Program Assistants with professionalism and professional maturity.Taking responsibility for special program components, areas, initiatives, and projects.Maintaining and enhancing academic guides and all other materials for students and faculty.Liaising with professors to communicate specific student or group situations, request feedback, ensure timely submission of grades, syllabi, etc., and provide ongoing support to faculty members and teaching staff.Collaborating with other IE Departments – such as the Admissions Department, Marketing, Planning, Documentation, Student Services, Student Life, Registrar’s Office, Maintenance Dept., International Mobility Office, etc. to ensure a successful and high-value-added student experience.Organizing and arranging meetings, business travel, visas, and accommodation worldwide.Managing schedules and scheduling appointments with VIP people.Preparing reports and presentations.Meeting and greeting visitors at all levels of seniorityManaging internal communication.Developing or translating complex documents.Assisting in the planning and execution of major school events, such as town hall meetings, holiday parties, graduations, international events, etc.

Proofreading, translating, and interpreting legal documents, including affidavits and sworn testimony.Reviewing and archiving all documentation for easy retrieval at a later date.Creating schedules for attorney appointments, and luxury brand managers.Assisting attorneys in the preparation and drafting of briefs and opinions.Reviewing the calendar and responding to emails and calls in English, Spanish, and Italian.Managing and organizing events, for the Madrid Luxury District Association that include luxury brands such as Tiffany, Cartier, Jimmy Choo, between others.Handling applications for subsidies from the Community of Madrid for various luxury brands Communicating with and arranging licenses with government authorities.Managing payroll for clients such as Jimmy Choo, Brooks Brothers, Tiffany Cartier, and others.Coordinating travel and accommodation arrangements for the General Manager and relevant staff from different luxury brands.

Designing and implementing foreign language learning situations.Academic training under the Cambridge examination method.Educational diagnostics.

I advised various teachers from different educational levels in an online course aimed at improving the quality of schools.

Group assistant (fifth and sixth grade) for deaf children. Mexican Sign Language.