Karla Flores-Hurtado
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Karla Flores-Hurtado Email & Phone Number

Senior Customer Success Manager at Atlassian
Location: Amsterdam, North Holland, Netherlands 7 work roles 4 schools
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Current company
Atlassian
Role
Senior Customer Success Manager
Location
Amsterdam, North Holland, Netherlands
Company size
17621 employees

Who is Karla Flores-Hurtado? Overview

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Quick answer

Karla Flores-Hurtado is listed as Senior Customer Success Manager at Atlassian, a company with 17621 employees, based in Amsterdam, North Holland, Netherlands. AeroLeads shows a matched LinkedIn profile for Karla Flores-Hurtado.

Karla Flores-Hurtado previously worked as Customer Success Manager at Atlassian and Team Lead, Customer Retention - Central EMEA at Atlassian. Karla Flores-Hurtado holds Master In Business Studies, Marketing from Universiteit Van Amsterdam.

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Atlassian

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Profile bio

About Karla Flores-Hurtado

Seasoned Atlassian and customer service person. I'm a well rounded professional with special interest in customer strategy and feedback from customers. I have a keen eye for translating feedback into actionable items, helping customers to make informed decisions. I love UX and all things data. Enjoy creating/ideating customer-centre experiments based on data. I can lose myself digging and running SQL queries to uncover facts and insights. This satisfies my constant curiosity. At the moment, I am a Team Lead for the Enterprise Loyalty Advocates Team - EMEA Central. As part of my current role, I enable my team to provide the best customer experience, eliminate roadblocks, collaborate with different stakeholders to improve our sales cycle and ensure expansion and retention.Throughout the years I've developed a muscle for customer service and understanding the customer needs. Both B2C and B2B. When I'm not working you can find me traveling around the world or walking with my dog!

Listed skills include Team Leadership, Customer Service, Teamwork, Spanish, and 16 others.

Current workplace

Karla Flores-Hurtado's current company

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Atlassian
Atlassian
Senior Customer Success Manager
Amsterdam, NH, NL
Website
atlassian.com
Employees
17621
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Company profile
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7 roles

Karla Flores-Hurtado work experience

A career timeline built from the work history available for this profile.

Senior Customer Success Manager

Atlassian

Amsterdam, NH, NL

Customer Success Manager

Current
Atlassian

Amsterdam, North Holland, Netherlands

Mar 2024 - Present

Team Lead, Customer Retention - Central Emea

Atlassian

Managing a team of six great individuals. * Responsible for hiring and onboarding new members* Performance review* Pipeline health* Escalation resolution* Coordination of strategy alongside my peers (sales managers)

Nov 2021 - Mar 2024

Senior Product Advocate

Atlassian

Amsterdam, North Holland, Netherlands

Analysis of the team OKRs and metricsTeam enablementWorking with stakeholders (Product teams) sharing insights that can help shape our products. Contributing to shaping the strategy of the team

Sep 2019 - Nov 2021

Product Specialist/Senior Product Specialist

Atlassian

Amsterdam Area, Netherlands

DevOps and Jira Software Focused. Knowledge of SAFeEvaluator help and product insightsCertified Scrum Master User research.Analytics

Sep 2017 - Sep 2019

Customer Advocate

Atlassian

Amsterdam Area, Netherlands

CSAT and NPS above of the target.Conflict resolution.Successfully carried on a project to increase the resolution rate, CSAT and NPS of the EMEA team based in Manila. I had the opportunity to visit the Manila office in order to carry on this project which helped me to better understand my team and their needs.Worked in global initiatives.

Aug 2015 - Oct 2017

International Customer Service Agent

American Airlines

Mexico City Area, Mexico

During my AA era my range of duties consisted in:*Responsible for the passengers’ check-in, tickets sales*Great opportunities to travel abroad, this served me to evidence my flexibility in different cultures, my social skills and broadened my knowledge. I do have an international mind-set*Daily sales report to Finance department *Accredited as Ground.

Apr 2005 - Aug 2013
Team & coworkers

Colleagues at Atlassian

Other employees you can reach at atlassian.com. View company contacts for 17621 employees →

PC Priyadharshini Cs Priyadharshini Cs Colleague at Atlassian Bengaluru, Karnataka, India, India View → ŞA Şadiye Alıcı Şadiye Alıcı Colleague at Atlassian Ankara, Ankara, Türkiye, Turkey View → IA Ibrar Ahmad Ibrar Ahmad Colleague at Atlassian Multan, Punjab, Pakistan, Pakistan View → CP Claudia Peñuelas Claudia Peñuelas Colleague at Atlassian Salem, Oregon, United States, United States View → KD Keval Dhameliya Keval Dhameliya Colleague at Atlassian Surat, Gujarat, India, India View → RV Radhika Verma Radhika Verma Colleague at Atlassian Delhi, India, India View → JK Johnny K Johnny K Colleague at Atlassian Perth, Western Australia, Australia, Australia View → PK Piotr Kopecki Piotr Kopecki Colleague at Atlassian Gdańsk, Pomorskie, Poland, Poland View → MM Miriam Morgan Miriam Morgan Colleague at Atlassian Roselands, New South Wales, Australia, Australia View → HZ Henry Z. Henry Z. Colleague at Atlassian Sydney, New South Wales, Australia, Australia View →
4 education records

Karla Flores-Hurtado education

Master In Business Studies, Marketing

Universiteit Van Amsterdam

Activities and Societies: Helping as a mentor at the introduction day for the new students, gave a testimonial about my experience at the.

Licenciado En Negocios Internacionales, Lin, 9.1

Tecnológico De Monterrey

Bachelor in International Businesses (Incomplete)

Preparatoria, High School Degree

Instituto Pedagógico Anglo Español

Final average of 9.1 out of 10.

FAQ

Frequently asked questions about Karla Flores-Hurtado

Quick answers generated from the profile data available on this page.

What company does Karla Flores-Hurtado work for?

Karla Flores-Hurtado works for Atlassian.

What is Karla Flores-Hurtado's role at Atlassian?

Karla Flores-Hurtado is listed as Senior Customer Success Manager at Atlassian.

Where is Karla Flores-Hurtado based?

Karla Flores-Hurtado is based in Amsterdam, North Holland, Netherlands while working with Atlassian.

What companies has Karla Flores-Hurtado worked for?

Karla Flores-Hurtado has worked for Atlassian and American Airlines.

Who are Karla Flores-Hurtado's colleagues at Atlassian?

Karla Flores-Hurtado's colleagues at Atlassian include Priyadharshini Cs, Şadiye Alıcı, Ibrar Ahmad, Claudia Peñuelas, and Keval Dhameliya.

How can I contact Karla Flores-Hurtado?

You can use AeroLeads to view verified contact signals for Karla Flores-Hurtado at Atlassian, including work email, phone, and LinkedIn data when available.

What schools did Karla Flores-Hurtado attend?

Karla Flores-Hurtado holds Master In Business Studies, Marketing from Universiteit Van Amsterdam.

What skills is Karla Flores-Hurtado known for?

Karla Flores-Hurtado is listed with skills including Team Leadership, Customer Service, Teamwork, Spanish, Business Strategy, Marketing Strategy, Microsoft Office, and Public Relations.

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