Karla Mercado Email & Phone Number

The Villages, Florida, United States

Responsible for general office management responsibilities. Hire, train and monitor administrative needs help maximize efficiency within the organization, increases the organization’s productivity, increase profits while reducing cost, and ensure the production and delivery of high-quality service that suits patient needs. Ensures day to day operations supports and helps achieve the organizations goals.

The Villages, Florida, United States

Schedule appointments for patients by using customer service principles and techniques, follow acute care protocols, maintain scheduling system as accurate as possible on a day-to-day basis, schedule provider time off requests, communicate as needed with providers and other staff about patient concerns relating to scheduling.

Summerfield, Florida, United States

Recruit licensed RN’s, LPN’s, CNA’s, HHA’s, and Caregiver’s to provide care for elderly individuals and those with special needs, provide resources to candidates on how and where credentials can be obtained, collaborate with the Staffing Coordinator to identify hiring needs, Ensure that active RN’s, LPN’s, CNA’s, HHA’s, and Caregiver’s maintain current credentials and licenses to work legally as per AHCA and the DOL.

Hialeah, Florida, United States

Entered durable medical equipment orders from the VA into Salesforce, conducted quality assurance phone calls to the Veterans Warrior Service Company has serviced, created company-wide Material Safety Data Sheet binder, created and maintained logs and reports required by AHCA and the VA, processed signed invoices, reviewed and approved employee time cards, and provided customer care to Veterans.

Scheduled Certified Nursing Assistants and Home Health aides with particular consumers, reviewed and developed reports on consumers, billed using Medicaid Web Portal, Tellus EVV, and HHAeXchange; submitted reports to APD and Waiver Support Coordinators, supervised office and in home staff, attended meetings and trainings to continue my education involving home health.

Miami Beach, Florida, United States

Sold, planned, and booked events of parties that ranged from 20 to 350 guests, emailed correspondence to clients, accounts payable/accounts receivable, employee tip outs, balanced and processed daily credit card transactions, booked reservations daily, scheduled appointments, met with inspectors and vendors, and assisted the Chef de Cuisine in creating new menus and marketing materials.

South Miami, Florida, United States

Organized all incoming and outgoing mail, invoiced clients, filed, light accounting for clients, accounts payable/accounts receivable, organized supervisors monthly meeting calendar, processed payroll, implemented office policies, and ordered office supplies.