PROFESSIONAL OBJECTIVEBeing a part of a Team where I can contribute and put into practice my experience in Client Service that I have acquired in previous positions, advancing on my professional career and continuing my development while contributing to the achievement of the Company's General Objectives.PERSONAL PROFILEGoal-oriented Divisional Manager with a strong Project Management approach methodology; eye for details, passion for designing and improving creative processes and experience in Public Relations.CORE COMPETENCIESContinuous Improvement, Work Ethic, Problem and Conflict Resolution, Negotiation, Innovation, Proactivity, Creativity, Service Level Agreements, Project Management, Contractual Obligations, Relationship Management, Process Improvement, Service Management, Change Management, Quality Assurance, Customer Service, Service Providers, Reverse Logistics, Customer Management, Service Delivery, Support, Business Growth, Time Management, Presales and Post-Sales, Needs Management.EDUCATIONComputer Systems Engineer with Specialty on Quality & Productivity and Master on Marketing & Benchmark Management.CERTIFICATIONSIT Professional | ITIL v3 Foundations | SCRUM Fundamentals | Digital Marketing FundamentalsSUMMARY OF PROFITS I worked with large companies as Telefonos de Mexico, Banamex, Seguros Comercial America, Seguros Mapfre Mexico, Hipotecaria Su Casita, Radio Movil Dipsa, Docent Inc., Hewlett Packard, Acco Brands, Sistema de Aguas de la Ciudad de Mexico, Comision Nacional de Seguros y Fianzas, Grupo Financiero Inbursa, PEMEX Direccion Corporativa de Finanzas, TV Azteca, Comision Federal de Electricidad, Sociedad Hipotecaria Federal, The American British Codwray, Aeromexico, Volaris, among others., as Service Manager, Project Manager and Technical Specialist in the area of Operations, Support, Delivery, Sales, Education and Consulting Areas.