Karla Muñoz Email & Phone Number

Santiago De Querétaro, Qro., Mx

Querétaro, Mexico

Monterrey Area, Mexico

Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.Cultivated strong business relationships with clients and potential partners to increase overall experience, satisfaction and renewal rates.

Monterrey Area, Mexico

After 3 months of getting into sales, I became a top seller for Microsoft Office 365 Business products and due to my productivity I got promoted to a Quality Coach position.Recorded, analyzed and distributed statistical information, also reported all malfunctions to production executives to ensure immediate action.Implemented new quality assurance and customer service standards (ExSell)Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.

Monterrey Area, Mexico

When new prospects came into the school, I monitored premises, screened visitors, updated logs and issued passes to maintain security.After a few months I was transferred to the High Performance and sports representative team where I coached new employees on administrative procedures, company policies and performance standards.Provided logistical support for programs, meetings and events, including room reservations, domestic and international travel arrangements, including booking airfare, hotel and ground transportation.

Monterrey Area, Mexico

Compiled customer feedback and recommended service improvements to management.Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.Provided primary customer support to internal and external customers in fast-paced environment.

Bachelor'S Degree, Business Administration And Management, General

High School Diploma, 12

Grade 11 and 12 done in Toronto, On. Canada.