TOEIC 970 TOEFL 550 Certified Agent of MS O365 products. EXSELL training completed.
Concentrix
View- Website:
- concentrix.com
- Employees:
- 174924
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Senior ManagerConcentrixSantiago De Querétaro, Qro., Mx -
Travel Assistant SupervisorAxa Partners Aug 2023 - PresentQuerétaro, Mexico -
General ManagerDot Esports May 2022 - Present
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Operations ManagerCharity Recycling Services Sep 2017 - May 2018Monterrey Area, MexicoDeveloped and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.Cultivated strong business relationships with clients and potential partners to increase overall experience, satisfaction and renewal rates.
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Quality CoachMicrosoft Jan 2016 - Sep 2017Monterrey Area, MexicoAfter 3 months of getting into sales, I became a top seller for Microsoft Office 365 Business products and due to my productivity I got promoted to a Quality Coach position.Recorded, analyzed and distributed statistical information, also reported all malfunctions to production executives to ensure immediate action.Implemented new quality assurance and customer service standards (ExSell)Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction. -
Administrative AssistantTecnológico De Monterrey Jul 2014 - Oct 2014Monterrey Area, MexicoWhen new prospects came into the school, I monitored premises, screened visitors, updated logs and issued passes to maintain security.After a few months I was transferred to the High Performance and sports representative team where I coached new employees on administrative procedures, company policies and performance standards.Provided logistical support for programs, meetings and events, including room reservations, domestic and international travel arrangements, including booking airfare, hotel and ground transportation. -
Customer Service RepresentativeTeleperformance Oct 2011 - Aug 2012Monterrey Area, MexicoCompiled customer feedback and recommended service improvements to management.Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.Provided primary customer support to internal and external customers in fast-paced environment.
Karla Muñoz Education Details
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Business Administration And Management, General -
Archbishop Romero Catholic High School12
Frequently Asked Questions about Karla Muñoz
What company does Karla Muñoz work for?
Karla Muñoz works for Concentrix
What is Karla Muñoz's role at the current company?
Karla Muñoz's current role is Senior manager.
What schools did Karla Muñoz attend?
Karla Muñoz attended Tecnológico De Monterrey, Archbishop Romero Catholic High School.
Who are Karla Muñoz's colleagues?
Karla Muñoz's colleagues are Azrin Jamaludin, Ruben Villegas, Jayesh Bhanwalkar, Rhyan Jordan, Sarvesh Sharma, Ahmodul Haque Ahmed, Liberliza Bantasan.
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