Karla B. Email and Phone Number

--Conducted independent inspections of swimming pools, spas, and mosquito control areas, increasing inspection efficiency by 20% through optimized routes and standardized checklists.--Produced detailed inspection reports recognized for clarity and accuracy, facilitating informed decision-making and regulatory enforcement actions.--Responded promptly to public inquiries and complaints, achieving a 90% commendation rate for customer satisfaction by delivering informed guidance and fostering positive community relations.--Implemented streamlined regulatory compliance processes, contributing to enhanced operational efficiency and alignment with public health standards.

--Conducted over 300 interviews in Spanish with COVID-19-positive patients, achieving a 98% accuracy rate in providing instructions and identifying contacts for input into SENDSS, ensuring precise data collection and comprehensive contact tracing efforts.--Applied critical thinking skills during interviews to identify emerging trends and potential outbreak clusters, leading to the timely detection of 5 outbreak clusters and facilitating prompt intervention measures to contain the spread of COVID-19 within affected communities.--Enhanced patient education on isolation guidelines, resulting in a 90% increase in patients' understanding of isolation protocols, thus promoting adherence and reducing the risk of further transmission of COVID-19.--Managed multiple specialized projects by joining the "foreign language" team to conduct Spanish interviews, assisting the "school outbreak" team to contact parents of school-aged children, and supporting data entry and cleaning tasks. Additionally, led mock calls with new hires, ensuring comprehensive training and effective public health response.--Coordinated with Care Resource Coordinators for 20% of cases to facilitate referrals to local support resources, resulting in a 30% increase in patients' access to essential support services, thereby promoting holistic care and improving patient outcomes.--Mentored and trained new COVID-19 case investigators in the utilization of SENDSS, achieving a 100% proficiency rate among new hires within their first week of employment, thereby enhancing the team's capacity for efficient data management and analysis in public health response efforts.

--Collaborated with the pharmacist to ensure a 99% accuracy rate in filling and dispensing physician orders, by meticulously verifying each order and double-checking medications, contributing to precise medication management and patient safety.--Proactively informed eligible patients about due vaccines such as Influenza, Shingles, and COVID, by reviewing patient records and conducting direct outreach, promoting disease prevention and vaccination uptake among the community, thereby contributing to disease control and public health efforts.--Trained new pharmacy technicians in utilizing the EasyFill PRN computer system and proficiently filling and dispensing physician orders, by providing hands-on training sessions and ongoing support, resulting in a 20% increase in departmental productivity within the first month of their employment.--Provided exceptional customer service to all patients, addressing inquiries and concerns promptly, by maintaining a courteous and professional demeanor, fostering a positive patient experience and promoting patient engagement in disease prevention and management efforts.--Successfully achieved and maintained data integrity by accurately processing over 500 data entries daily, by implementing rigorous data-checking protocols and cross-referencing information, ensuring error-free billing procedures and processing insurance claims with a 98% accuracy rate.--Efficiently managed operations across multiple stations, ensuring seamless workflow and contributing to an increase in overall departmental productivity.

--Executed the preparation of culture media and microorganisms for laboratory experiments with careful attention to detail, by strictly adhering to protocols and procedures, ultimately achieving a 95% enhancement in experimental accuracy and reliability.--Contributed to the setup and maintenance of laboratory instruments and equipment, by performing regular checks and prompt repairs, which led to a 98% reduction in equipment downtime, thereby enhancing the efficiency of laboratory operations.--Upheld stringent cleanliness and organization standards within the laboratory environment, by conducting regular maintenance and sanitation procedures, resulting in a 90% decrease in contamination incidents and ensuring compliance with safety and hygiene regulations.--Exemplified dedication to quality assurance by consistently following established protocols and procedures, by meticulously documenting each step and verifying results, culminating in a zero-error rate in laboratory experiments and tests.