AT&T Strategic Program OfficeAcquisitions, Divestitures, & MergersProgram Director leading the Puerto Rico/US Virgin Islands Divestiture ProgramProgram Director leading Mobility Network sunsetSpecialties:- Technical Program and Project Management - Contract Negotiations- Client Relationship Management - Transition Services Agreement (TSA) lifecycle governance

FirstNet Network Build Program Global Technology Planning Specialties:- Extensive/expert-level program and project management experience- Contract management including negotiation and execution with federal, state, and local agencies - Process design, development and implementation- Strong and proven communicator across various leadership levels up to and including Officer engagement- Effective multi-organizational collaboration/coordination

AT&T Strategic Program Office, Strategic Initiatives Office• FirstNet - Program Management Office for FirstNet Network Build Program• Lead integration/migration efforts for Early Build Networks

AT&T Strategic Program Office, Strategic Initiatives Office• Served as Chief of Staff to Vice President, AT&T Strategic Program Office• Member of leadership team responsible for developing, executing, and meeting strategic organizational objectives• Led the Employee Engagement Council (EEC) charged to identify and implement initiatives to address employee feedback, improve employee engagement, and employee morale

AT&T Strategic Program Office, Technology Development• Led the Employee Engagement Council (EEC) charged to identify and implement initiatives to address employee feedback, improve employee engagement, and employee morale.• Led cross-functional project team for the Small Switch Rehome Proof of Concept Trial which aimed to generate operational cost savings and accelerate voice switch decommissioning.• Served as Network Lead on the Program Management of the TDM to IP Transformation in support of a strategic corporate initiative to deploy an all-IP based network.

Global Network Field Operations - National Staff Support OrganizationSpecialties:• National Program/Project Management• Vendor Engagement and Management• Executive Communications• Internal Communications• Employee Engagement• Performance Management

Sales Operations - Call Center Transformation ProgramSpecialties:• National Project Management• Marketing Segmentation Strategies• IVR Navigation/Routing• Call Center Desktop Transaction Scripting• Call Center Operations

Network Operations - Vice President Support Staff

AT&T Corporate Leadership Development Program - GraduateThe Leadership Development Program (LDP) is AT&T's flagship talent management program to foster extraordinary, innovative managers to successfully lead the business. The Program is designed for recent college graduates with diverse backgrounds, proven academic achievement and demonstrated leadership abilities. Program participants serve in challenging rotational assignments in key areas of the business.Selected as member of the LDP Class of 2000. Rotational assignments ran from 2000-2003.

Network Operations - Core Installation & Maintenance• Led, motivated, and developed a team of seventeen Service Technicians responsible for core network operations. Managed employee performance and results including productivity, rework, missed appointments, attendance, safety, and employee referrals.• Led team to achieve and sustain an overall 12% increase in productivity results.

Long Distance Consumer Regional Marketing• Served as Regional Marketing interface supporting Demand Channel & Corporate Call Center launch readiness. Efforts included the creation of sales and product knowledge training, script preparation, and system enhancements for billing and ordering.• Supported the Employee Awareness Campaign, which included efforts to drive enrollment & referrals.

Business Communication Services - DSL Sales and Awareness Campaign• Selected to serve as member of a six person taskforce to lead Officer sponsored DSL grassroots re-launch campaign to increase DSL sales & heighten consumer awareness. • Served as primary interface with Human Resources and Staffing for all personnel, training, and employee compensation issues.

Consumer Markets Group - Sales and Service Center• Led, motivated, and developed a team of sixteen sales and service representatives. Managed employee performance results for sales revenue, productivity, customer service, service order accuracy and quality assurance.

AT&T Corporate Summer Management Program - Consumer Markets Group• Served in a support role to Sales Area Manager and Sales Coach Leaders by developing and executing office sales blitz and programs to stimulate revenue generation in support of monthly sales objectives.