Karla Penter - Msc It Email & Phone Number

Horsham

London, United Kingdom

Redhill

Reporting to the CIO, I have setup and I now manage the centralised PMO function for business change programs spanning £100k to £4mil across our European affiliates; I have implemented an IT Governance framework enabling efficient and effective controls for the assurance of our Business and IT programs; I have implemented and applied a centralised Portfolio Management Tool enabling the PMO to manage and control the Business Cases, Program budgets, resource & capacity plans, project plans, status reporting, portfolio reporting through a robust and consistent approach. I am currently managing the GDPR Program across our affiliates.

Redhill, United Kingdom, Germany, France, Belgium And Netherlands

As the European IT Project Manager, reporting to the Head of IT (Europe), I managed a number of software development project workstreams across our affiliates applying Agile methodology; managed Scrum development through Sprints; delivered stabilization packages for tactical systems and implemented strategic ERP solutions for the billing and supply of Gas & Power, including MSD CRM. Managed Stakeholder expectations; provided regular status reports; facilitated daily scrums; managed the RAID logs; developed & tracked the project plans, resourcing, estimations & budgets. Worked collaboratively with the On & Off shore teams. Implemented & applied improvements for the European PMO. (Initially hired as the European Business Analyst - contract position).

Redhill, Uk & Fellbach, Germany

Business Analyst & Project Manager for Gas & Power systems for our German affiliate. I developed specifications for a CRM application , complex Pricing system and data flow reporting per the business needs, gathered requirements through the facilitation of workshops, 1-2-1's, demos and prototyping; Collaboratively worked with the European Change Manager, Business Users, Project Team and Stakeholders to gain a rich understanding of the business and related processes through the use of JIRA; Worked alongside the developers and testers to ensure delivery of fit for purpose applications. Coordinated and supported the UAT workstreams with the Client.

Cape Town Area, South Africa

Relocated to South Africa with my family from the UK and founded a successful company offering IT Project Management Services. Managed the implementation of a £1mill online insurance administration and billing system using a pricing & calculation engine & letter generation engine. Through the SDLC, following Agile concepts: designed, developed, tested, implemented and maintained SME eCommerce systems in line with digital marketing strategies.

Redhill, United Kingdom

Re-defined the IT Service Delivery strategy; managed ITIL best practices and developed supporting policies, standards and targets. Formulated, agreed and maintained Service Level Agreements, Operational Level Agreements with internal providers and 3rd party support agreements. Owned, facilitated and managed the relationships between the Business and IT providing a cohesive and focused direction for the provision of services and technical Infrastructure projects across the organisation. Implemented SOX framework commended by KPMG and achieved compliance alignment with Total Group and Regulatory practices.

Redhill, United Kingdom

Developed and implemented the IT Test Strategy and then assisted Total Gas & Power UK in achievingfunctional and integration testing, and UAT, of software development projects, business changes and regular maintenance releases for the Gas & Power ERP system.

Columbus, Ohio Area And California

As the IT Quality Project Manager, reporting to the Program Manager, I developed and implemented a QA framework to achieve a test program for a fully automated Supply Chain solution with capabilities of processing thousands of transactions daily from an online ordering application through to a warehouse management system via the transaction processing engine.Key Achievements: Team management of 30+ onshore testers through the Functional and End to End test cycles.  Worked closely with the development teams, business stakeholders and venture capitalist to deliver an ecommerce solution using Siebel CRM, Oracle & Warehouse Management systems.

London And Newbury

Key Achievements: Successful implementation and application of a test strategy for a telecommunication project assisting in the successful delivery of a re-sale telecoms program. Hands on development and execution of test scripts and plans. Worked and supported the Users with the UAT. Managed the defects, changes and releases.

Seeboard, Sussex

Implementation and application of a test strategy for telecommunication projects assisting in the successful delivery of re-sale telecom programs using Siebel CRM and external interfaces to legacy applications. Management of System Testing and UAT for Gas & Power SAP and bespoke applications; Technical support for hardware and software of critical security production equipment;

Seeboard, Sussex

 Coordinated the analysis of a PC build roll out across 350 users. Supported Users at three different sites, including the HQ whereby I supported the Company Directors with IT issues.

Master’S Degree, Information Technology

Higher Certificate, Social Sciences

Hnd, Electronic Engineering

Awarded the SIGMA on completion of my HND in Electronic Engineering.

O Levels