Karla Sale Email & Phone Number

Melbourne, Vic, Au

Sydney, New South Wales, Australia

Melbourne, Victoria, Australia

As the Business Development Manager at Creative Wedding Films, I play a pivotal role in driving growth and expanding our client base. My primary responsibilities will include building and nurturing client relationships and developing strategic partnerships within the wedding industry. I work closely with our creative team to understand our offerings and effectively communicate our value to potential clients.

Melbourne, Victoria, Australia

Introducing new processes and systems within a very well-established business, ensuring productivity, efficiency, and customer experience are not only enhanced but completely reworked to keep up with the rising demands of the financial sector. One Super Fund is a Financial advising business that specialises in providing sound advice surrounding long-term investments and insurance. • Formulating operational strategies for business growth and revenue optimisation.• Enhancing customer experience through system implementation.• Liaising with internal and external stakeholders to ensure smooth delivery of service from initial planning stages to delivery of final product.• Presenting regular financial reports to senior management and stakeholders.• Optimising operational efficiency and productivity.• Aligning operational workflows with company goals for continuous improvement.• Identifying and implementing initiatives to enhance effectiveness.• Utilising data-driven insights for informed decision-making.• Collaborating with stakeholders to implement best practices and industry standards.• Implementing customer-focused strategies for a high-quality experience.• Ensuring compliance with financial regulations and reporting requirements.• Staying informed about regulatory changes and assessing their business impact.• Effectively communicating financial information to non-financial stakeholders.

Australia

Supported, managed, and developed two separate teams in both customer service skills and sales techniques to ensure stakeholder satisfaction and company profitability. Heavily involved in operational change and operational improvements. EXELPrint specialises in manufacturing customised labels and tags for a wide range of industries and uses. EXELTrain is one of the leaders in delivering workplace training solutions for businesses, individuals, and varied industries across Australia and New Zealand.• Optimised customer service operations through effective use of technology and CRM systems.• Monitored and tracked customer's interactions with the team from initial enquiry to delivery of products.• Led and guided the customer service team, addressing escalated issues and fostering strong relationships.• Identified and addressed customer needs, resolved issues, and built rapport.• Analysed KPIs for performance assessment and continuous improvement.• Implemented training programs for customer representative's skill enhancement.• Utilised customer feedback for process improvement and enhancing overall experience.• Streamlined customer service processes for increased efficiency.• Communicated and liaised with the production team to ensure product quality and delivery.• Managed talent acquisition and HR collaboration to ensure policy adherence.• Handled significant business escalations and devised solutions.• Developed sales and operational strategies for business success.• Cultivated a strong team culture, providing leadership with tools for performance monitoring and workflow optimisation.• Created manuals, training videos, and tool kits for staff members on best practices and training purposes.

Multi-site management of approximately 30 staff members across three separate locations. Ensuring each location performs against performance metrics and delivers an exceptional customer experience throughout their experience. Verve Portraits is Australia’s leading luxury photographic company, known for its impeccable customer experience and service.• Led, motivated and coached the sales team to achieve sales targets and objectives.• Instilled time management principles within the team for increased productivity.• Conducted regular performance reviews, set targets, and provided coaching and training. • Talent acquisition and recruitment for various roles within Victoria.• Addressed employee issues and conflicts and found solutions to encourage collaboration.• Developed and implemented effective sales strategies to drive revenue and exceed sales targets.• Quickly adapted to changes in the market and industry trends to adjust sales strategies accordingly.• Worked with senior management to develop sales strategies to meet overall business goals.• Ensured an exceptional standard of customer service was delivered and maintained.• Addressed customer enquiries and complaints promptly and effectively ensuring customer satisfaction.• Provided ongoing training to sales staff, customer service staff, and photographers on product knowledge, sales techniques, and customer service objection handling.• Continuously assessed and improved customer service processes to enhance efficiency • Implemented and enforced loss prevention measures to safeguard company assets.• Ensured an excellent experience was provided to customers from initial enquiry up until delivery of the final product.