Customer Operations | Head Of Learning
Current
Sep 2022 - Present
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Karla Alejandra Samson Email & Phone Number
Global L&D Leader | Bridging Business Strategy & Employee Development | Empowering Global Workforces
at
Mission Lane
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✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Global L&D Leader | Bridging Business Strategy & Employee Development | Empowering Global Workforces
Location
Greater St. Louis, United States
Company size
Who is Karla Alejandra Samson? Overview
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Quick answer
Karla Alejandra Samson is listed as Global L&D Leader | Bridging Business Strategy & Employee Development | Empowering Global Workforces at Mission Lane, a with 169 employees, based in Greater St. Louis, United States. AeroLeads shows a matched LinkedIn profile for Karla Alejandra Samson.
Karla Alejandra Samson previously worked as Customer Operations | Head of Learning at Mission Lane and Adjunct Professor at Webster University. Karla Alejandra Samson holds Master Of Arts, Teaching (M.A.T.), Educational/Instructional Technology from Webster University.
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Mission Lane
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Profile bio
About Karla Alejandra Samson
Passionate Learning & Development executive with extensive experience driving organizational transformation through innovative training strategies and professional development initiatives. Specializing in building and scaling global learning programs that deliver measurable business impact across financial services and fintech industries.Career Highlights• Currently spearheading comprehensive learning strategies at Mission Lane, improving employee performance and engagement in customer operations.• As Global Head of L&D at Square, established learning infrastructures supporting worldwide growth of both Customer Success and Business Partner Operations teams.• Reduced new hire time-to-productivity by 20% and increased retention by 15% through reimagined onboarding programs at U.S. Bank.• Tripled training program enrollment by expanding core sales training initiatives at Wells Fargo Advisors.Areas of Expertise• Developing holistic learning and knowledge management strategies• Designing leadership development and career pathing programs• Implementing data-driven interventions aligned with business goals• Building scalable, global learning infrastructures• Leading cross-functional teams and stakeholder management• Leveraging innovative training technologies and methodologiesMy passion lies in designing immersive learning experiences that drive behavior change and foster a culture of continuous learning. I thrive on building impactful programs that support employee performance, engagement, and overall job satisfaction.Currently serving as Head of Learning at Mission Lane while maintaining a role as Adjunct Professor of Curriculum and Instructional Design at Webster University. Also proud to serve as a Board Member at Lifewise, St. Louis, MO, combining academic and practical expertise to shape the future of corporate learning.
Current workplace
Karla Alejandra Samson's current company
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Mission Lane
12 roles · 28 years
Karla Alejandra Samson work experience
A career timeline built from the work history available for this profile.
Adjunct Professor
CurrentFacilitate both online and face-to-face courses in the following topics: Online Design, Curriculum Design w/emphasis in technology Software Courses: Captivate and Comic Life Technology Learning Communities
Oct 2007 - Present
El Bloque Global Chair [Employee Resource Group]
Jul 2019 - Sep 2022
Global Head Of Learning & Development , Business Operations & Strategy | Customer Success
Jun 2021 - Aug 2022
Global Lead | Talent Development | Learning & Performance - Customer Success
Ongoing Development - Customer Success
Jun 2019 - Jun 2021
Vp, Cmo Learning & Development - Onboarding, Training Manager, Us Bank Home Mortgage
Nov 2017 - Apr 2019
Vice President - Learning And Development Manager
Effectively manage learning and development (L&D) initiatives and programs for one or more Lines of Business to create learning strategy and solutions. Utilize comprehensive knowledge of many aspects of learning across one or more business disciplines to introduce new development programs and solutions to advance One Wells Fargo and drive business unit performance. Successfully manages a team of L&D consultants.Ensured effective consultation with business leaders resulting in learning strategies and solutions to positively influence team member performance and achieve business results.Strategized, designed and implemented multiple New Advisor Training programs focused in soft sales skills, client development, product solutions, regulatory guidelines and business building best practices in a blended platform.Guaranteed effective delivery of learning and development solutions; allocated budgeted resources to meet the developmental needs and business priorities of diverse Lines of Business.Liaised with senior managers and HR Professionals to recognize and recommend learning solutions to improve talent development, team member engagement and retention within one or more Lines of Business or a business division.
Apr 2014 - Nov 2017
Department Leader - Operations & Service Training
Led and directed multiple teams of trainers and instructional designers for the creating and facilitation of home office training for both the service and operations divisions of the firm.Administered associate leadership programs of service division along with our inclusion and diversity efforts to foster and develop future leaders of the firm.Successfully strategized and initiated business plan innovations to meet the business results of firm.
Jun 2013 - Mar 2014
Team Leader, Instructional Design
Hired, developed and led a team of instructional designers / media developers who create training for home office associates. Technical expertise in e-learning tools and adult-learning philosophies. Acquired firm results while working through and with a team of associates.Effectively managed multiple projects and relationships in two large-scale divisions.Created and implemented processes to formalize training priorities and created efficiencies to communicate project management techniques.
Apr 2010 - Apr 2013
Instructional Designer
Successfully developed online learning material for over 5,000 users. Mentored interns and new associates in department and conducted train-the-trainer and delivery of revised or new curriculum.Revised and updated curriculum base on observation, instructor input, management innovations, needs analysis trends and firm directives and communications.Designed and incorporated appropriate measures for each training program and worked with associates to develop needs analysis and assessments.
2006 - 2010
~4 yrs
Senior Academic Training Leader
Taught new investment representatives on products, soft skills, services, and sales techniques. Facilitated Cross Cultural Development Program for Investment Representatives in the firm.Managed the performance of investment representatives during the first six months of their careers and evaluated their effectiveness in the field. Delivered coaching and train-the-trainer sessions for newly hired Academic Training Leaders.
2003 - 2006
~3 yrs
Senior Classroom Integration Consultant
Formed and re-designed curriculum for teachers and administrative staff to meet their needs and state standards and incorporate technology into the classroom.Established efficient travel schedules to provide follow-up visits, technical and educational support, and ongoing technical training to sites located within a three hundred mile radius.Facilitated and controlled trainer the trainer sessions on infusing technology into their classroom or corporate environments.
1999 - 2003
~4 yrs
Team & coworkers
Colleagues at Mission Lane
Other employees you can reach at missionlane.com. View company contacts for 169 employees →
GQ
Giannina Quiroga
Colleague at Mission LaneGreater Tampa Bay Area, United States
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BC
Brandi Cejka
Colleague at Mission LaneRichmond, Virginia, United States
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ED
Elineth Del Pino
Colleague at Mission LaneGreater Orlando, United States
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Dusty Darnall
Colleague at Mission LaneRichmond, Texas, United States
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GS
Gourav Saxena
Colleague at Mission LaneDelhi, India
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NL
Nicole Lewis
Colleague at Mission LaneOrlando, Florida, United States
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CR
Crystal Rigsby
Colleague at Mission LaneGreater Richmond Region, United States
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LP
Levi Parker
Colleague at Mission LaneHenrico, Virginia, United States
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ZB
Zachary Brant
Colleague at Mission LaneRichmond, Virginia, United States
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EW
Elizabeth W.
Colleague at Mission LanePittsburgh, Pennsylvania, United States
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Giannina Quiroga
Colleague at Mission LaneGreater Tampa Bay Area, United States
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BC
Brandi Cejka
Colleague at Mission LaneRichmond, Virginia, United States
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ED
Elineth Del Pino
Colleague at Mission LaneGreater Orlando, United States
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DD
Dusty Darnall
Colleague at Mission LaneRichmond, Texas, United States
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GS
Gourav Saxena
Colleague at Mission LaneDelhi, India
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NL
Nicole Lewis
Colleague at Mission LaneOrlando, Florida, United States
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CR
Crystal Rigsby
Colleague at Mission LaneGreater Richmond Region, United States
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LP
Levi Parker
Colleague at Mission LaneHenrico, Virginia, United States
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ZB
Zachary Brant
Colleague at Mission LaneRichmond, Virginia, United States
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EW
Elizabeth W.
Colleague at Mission LanePittsburgh, Pennsylvania, United States
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2 education records
Karla Alejandra Samson education
Master Of Arts, Teaching (M.A.T.), Educational/Instructional Technology
Bachelor Of Arts (B.A.), Spanish Language And Literature
FAQ
Frequently asked questions about Karla Alejandra Samson
Quick answers generated from the profile data available on this page.
What company does Karla Alejandra Samson work for?
Karla Alejandra Samson works for Mission Lane.
What is Karla Alejandra Samson's role at Mission Lane?
Karla Alejandra Samson is listed as Global L&D Leader | Bridging Business Strategy & Employee Development | Empowering Global Workforces at Mission Lane.
Where is Karla Alejandra Samson based?
Karla Alejandra Samson is based in Greater St. Louis, United States while working with Mission Lane.
What companies has Karla Alejandra Samson worked for?
Karla Alejandra Samson has worked for Mission Lane, Webster University, Square, U.S. Bank, and Wells Fargo Advisors.
Who are Karla Alejandra Samson's colleagues at Mission Lane?
Karla Alejandra Samson's colleagues at Mission Lane include Giannina Quiroga, Brandi Cejka, Elineth Del Pino, Dusty Darnall, and Gourav Saxena.
How can I contact Karla Alejandra Samson?
You can use AeroLeads to view verified contact signals for Karla Alejandra Samson at Mission Lane, including work email, phone, and LinkedIn data when available.
What schools did Karla Alejandra Samson attend?
Karla Alejandra Samson holds Master Of Arts, Teaching (M.A.T.), Educational/Instructional Technology from Webster University.
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