Focused on upskilling and transitioning into software development by engaging in hands-on learning, working on real-world projects, and completing relevant courses in web development, JavaScript, PHP, and software engineering. My goal has been to build a strong technical foundation and collaborate on projects that align with my passion for full-stack development.Key Learning & Projects:GrammerHub: Contributed to a Notlify Entertainment App project alongside two other developers, where we worked on developing features and solving challenges in a collaborative team environment. Although the app is still in progress, the experience provided valuable exposure to full-stack development practices and agile project workflows.NBK Tech World: Participated in a React/Express mini web course, working in a team setting to deepen my understanding of React and Express.js. We utilized Git for version control and collaborated on building a sample application, which helped me strengthen my skills in modern JavaScript frameworks and back-end development.Udemy: Completed multiple courses on JavaScript, React, PHP, and Laravel, further building upon the knowledge gained in my academic studies. These courses helped solidify my front-end and back-end development skills, particularly in creating dynamic, database-driven web applications.Laracasts: Engaged in several projects and tutorials on Laravel and PHP, gaining practical experience by working through challenges and building small applications. This hands-on approach allowed me to deepen my understanding of the Laravel framework and its ecosystem, preparing me for real-world software development scenarios.

I worked closely with cross-functional teams to identify, troubleshoot, and resolve technical issues, while optimizing business processes to enhance productivity. While my primary responsibility was within insurance, I was consistently involved in technical problem-solving, process improvement, and supporting technical teams to enhance system performance.Technical Issue Identification & Resolution: Collaborated with product managers and system analysts to identify and report technical issues impacting web applications. Worked with cross-functional teams to ensure timely resolution, reducing workaround duration, and enhancing system stability.Data Analysis & Reporting: Monitored and analyzed marketing campaign data, identifying recurring issues that affected productivity. Used data-driven insights to propose process improvements, resulting in the reduction of redundant tasks and increased operational efficiency.Collaboration with Technical Teams: Worked with IT teams to understand system limitations and implement fixes. My role required frequent communication with developers, system analysts, and business leaders to ensure technical issues were clearly identified and solutions were aligned with business goals.Process Optimization & Automation: Played an instrumental role in identifying inefficiencies in marketing and operational workflows. Collaborated with technical teams to streamline processes, automate repetitive tasks, and improve overall system performance.

I developed a strong technical foundation through collaboration with developers, product managers, and teams in the field of software testing, process optimization, and technical support. I was involved in multiple initiatives aimed at improving internal systems, enhancing product quality, and streamlining operations.Collaboration with Development Teams: Worked directly with product managers and software developers in quality assurance and user acceptance testing (UAT), ensuring features met specifications and user needs. Gained hands-on experience with issue tracking and understanding the development lifecycle.Data Analysis & Reporting: Compiled and analyzed data from multiple sources using Microsoft Excel to identify trends, discrepancies, and performance metrics related to account usage. Created detailed reports to inform business decisions and optimize processes.Process Automation & Workflow Streamlining: Led efforts to digitize operations and automate tasks, improving team efficiency and transitioning work to an overseas team, reducing manual labor.Technical Problem Solving & Troubleshooting: Developed and managed a technical support team that was responsible for clearing and consolidating Level 1 and 2 technical support queues. I ensured that issues were addressed promptly and that customer response times were reduced. This involved troubleshooting software and system issues, as well as identifying opportunities for further optimization.Software Testing & Application Support: Participated in software testing to ensure quality standards, identifying and documenting defects, and collaborating with developers to resolve issues, providing insight into the development and deployment process.Team Leadership & Collaboration: Led a cross-functional team of 3 technical support personnel, optimizing workflows to ensure efficiency and alignment with project goals.