Co-Host on the Cloud Native Weekly show!

Member of the founding team, sharing responsibility for hosting community events.

Various Positions Held. Details below with current position first.Project Engineer:• Technical Pre-Sales• Technical Account Management• Project Proposal and Implementation• Network Design and Implementation• Server Infrastructure Design and Implementation including Virtualisation and Azure (IaaS, DRaaS)• Office 365 Implementation including Hybrid Environments• Working with the following technologies and vendors:• Microsoft Server Technologies:• Windows Server 2008 – 2016• Microsoft Hyper-V• DellEMC Servers• DellEMC Networking (Layer 2 and 3)• HPE Networking• WatchGuard UTM and NGFW• SonicWALL• Ubiquiti Unifi• Cisco Meraki• AerohiveSupport Engineer (Lines 1-3):• On-site and Remote IT Support and Troubleshooting• Virus Removals, System and Infrastructure clean-ups• System builds and rebuilds (Desktop and Server OS)• Terminal Server Software installations• Active Directory and Exchange 2003, 2007, 2010, 2013, 2016 and Exchange Online/Office365• Troubleshooting Desktop Operating Systems: Windows XP, Vista, 7, 8/8.1 and 10• Troubleshooting Server Operating Systems: Server 2003, 2008/2008 R2, 2012/2012 R2 and 2016• Backup Software Installation, Configuration and Troubleshooting (Veritas Backup Exec, Acronis, Shadow Protect, Datto and VEEAM)• Field Based installations and support• PowerShell• Microsoft Hyper-V • Azure: IaaS, DRaaS• WatchGuard and SonicWALL Firewall Installation, Configuration and Troubleshooting.• Network Installation, Configuration and Troubleshooting (Routing, Switching L3 and L2)• Support Team Coordination/Ticket Assignment

• On-site IT Support and Troubleshooting.• Software installations and support, including Microsoft Office Suite.• Remote IT and Communications Support.• Phone System Installation, Troubleshooting and Support. • Anti-Virus and Endpoint Protection including Virus Removals and recovery.• Laptop and PC Upgrades.• Sourcing and installation of new IT hardware.• Installation and configuration of small office networking equipment (Routers, Switches and Wireless Networking).• Wiring of Patch Panels, Ethernet RJ45 Connections and Data Points. Troubleshooting structured cabling.

• Virus Removals.• Desktop Support.• Hardware Builds, Upgrades and Repairs.• Operating System Upgrades and Installations.• Experience using and maintaining Windows and Linux Desktop Operating Systems.• Experience with Microsoft Office Suites and their Open Source alternatives.• Remote Support.• Small Business and Home Office Network setup.• Data Backup and Recovery.

(Various Roles Held)Premium First – Sales Support Executive/Partnership Manager• Supporting Sales and Account Management Team.• Monthly and Ad-Hoc reporting for Key Accounts and Senior Management.• Production of Sales figures and other Management Information.• Monitoring of Client Risk performance against forecast.• Troubleshooting problems within the company and resolving to a satisfactory outcome.• Taking a lead in testing of new software platforms for our clients.• Previous roles within this company including Customer Service Centre Advisor and Arrears and Cancellations Executive.