Karl Brown Email & Phone Number

Richmond, Gb

Leeds, England, United Kingdom

Contributed to the development of a Financial Services client’s Asset Management business.• Lead business process design developing a new illiquid asset capability.• Guided operational and IT teams establishing a continuous improvement methodology adhering to Agile principles.• Promoted best practice business analysis techniques with wider change programme.

Collaborated within a major client and BJSS team developing a global retail eCommerce platform.• Lead backlog refinement, estimation and prioritization activities.• Fulfilled Scrum Master role for several teams.• Established a BPMN based framework for the checkout journey. • Contributed to programme planning through scoping and sizing a variety of topics.

Selected to analyse multiple concurrent digital programs and projects in realising long term strategic objectives within the UK Energy Supply division.

Supported Aviva’s companywide data centre migration to ensure Savings / Retirement could continue un-impacted and conducted initial analysis of a pensions platform simplification strategy to reduce overheads and consolidate products onto strategic platform.

Completed client negotiations focused on Computershare’s mortgage service specifications.

Supported re-organisation of Provident’s Home Credit business, encompassing transition from independent field agents to salaried staff members.

Served key role in successful refresh of Virgin Money Giving’s digital platform, upgrading card payment services via transition to new third-party provider. Facilitated a client’s strategic project prioritisation with Insurance Director and heads.Played key role ensuring compliance with regulatory changes by defining digital and marketing requirements.

Participated in Co-Op’s contact centre transformation programme to improve customer experience and boost efficiency. Played key role ensuring compliance with regulatory changes including due diligence, alignment with AML regulations.

Initiated development of William Hill’s Greenfield AML case management system for tracking source of income of a retail client’s large staking customers.

Leeds, United Kingdom

Devised long-term strategy for Merchandising and Store Planning departments. Played key role in legacy GIS system replacement within extremely tight timescales, having also worked on Optical department’s project to integrate a replacement third-party administration system.

Played a lead role in OneMPS programme – a multimillion enterprise wide venture to migrate from bespoke legacy technical architecture onto Microsoft Dynamics CRM solution. Completed projects ranging in size, value and complexity.

Assigned to Callcredit’s key credit report application, managing release schedule and implementation support.

Supported analysis of a complex and commercially-sensitive programme, focusing on reattribution of inherited estates worth £1B+. Completed multiple Collective Investments projects.