 Manage a luxury student housing property of 588 beds. Maintain budget/cash flow. Generate revenue for property and handle resident relations. Maintain a minimal delinquency ratio of 1% or lower each month. Utilize marketing strategies to ensure traffic flow. Deal with resident complaints, concerns, and request to ensure resident satisfaction. Under direction of Regional Supervisor, prepare annual budgets, executive summaries and income projections, prepare action and marketing plan, and ensure they are implemented. Maintain accurate records of all property transactions (i.e. rent rolls, delinquency reports, etc.) Give direction to and monitor maintenance to ensure quality and expediency. Organize and direct all staff meetings. Prepare vendor contracts.

 Manage a luxury student housing property of 310 beds. Maintain occupancy/leased at 98% or above each month. Maintain a resident retention renewal ratio of 35% or higher each year. Achieving over 40% in 2016, 2017, and 2018. Maintain budget/cash flow. Generate revenue for property and handle resident relations. Maintain a minimal delinquency ratio of 1% or lower each month. Utilize marketing strategies to ensure traffic flow. Deal with resident complaints, concerns, and request to ensure resident satisfaction. Under direction of Regional Supervisor, prepare annual budgets, executive summaries and income projections, prepare action and marketing plan, and ensure they are implemented. Maintain accurate records of all property transactions (i.e. rent rolls, delinquency reports, etc.) Give direction to and monitor maintenance to ensure quality and expediency. Organize and direct all staff meetings. Prepare vendor contracts.

 Responsible for training employees, planning and assigning work, performance appraisals, addressing complaints and resolving problems. Interpret and enforce lease covenants and provisions; assure tenant compliance with required rules and regulations. Prepared weekly & monthly reports for management office including occupancy, marketing, rent rolls, etc. Performed background checks, credit checks, and implement efficient lease filing system. Organized the non-compliant tenants' file for legal process in eviction cases. Conducted move-in and move-out inspections of units. Prepared bank deposits as well as follow up on collections, post 3-days notices and late fees. Coded and processed vendor invoices for payment, sending documentation to Corporate Office and following up on vendor payment inquiries. Established payment plans to collect back rent in a timely manner. Implemented new office policy and procedures, new lease training, and personnel paperwork for property employees.

 Supervision of the leasing staff, including training, development, evaluation, and rewards.  Greet prospects and qualify by covering all criteria (ask questions, utilize completed guest cards, etc.); immediately record all telephone and in-person traffic appropriate reports. File guest cards and maintains according to established procedures. Conduct all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and any follow-up necessary. Secure new resident signatures on appropriate paperwork prior to move-in. Assist in planning resident functions (i.e. parties, contests, etc.); attend after hours functions. Project a favorable image of the community to achieve property objectives and public recognition. Generate traffic of prospective customers by utilizing direct mailers; follow up letters, telemarketing campaigns, in-house programs, etc. Regularly complete market surveys, including university and local marketing conditions Assist with the development and implementation of ideas to retain residents. Promote the property using all social media platforms (i.e. Snapchat, Facebook, Instagram). Create employee schedules.

 Assist in the training of new jewelry consultants. Count money and handle large deposits from each day. Check in and sort new inventory. Attend training for new products and services to present to the guests.  Consulted with customers on necessary jewelry repair. Offered extended service plans and financing options. Achieved monthly individual/team sales and credit application goals. Achieved certification from the Diamond Council of America.